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If you need to log an emergency repair to a council property, please call 0800 011 3241

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Are you ok? Find support with the cost of living

If you are struggling with money, energy debt or the cost of essential services, you are not alone. It's important to know that support is available. We are here to help.  

Visit our dedicated support hub: Are you ok? Support with the cost of living


Food and Garden waste collections have changed 

Our separate food and garden waste collections service started on Monday 3 October.

Your new grey indoor food caddy is for your all your cooked and raw food and your peelings and bones. Your new green outdoor caddy should be placed out on your usual collection day.

Food waste will be collected weekly, with garden waste being collected on your glass recycling week.

Find out more at: Food and garden waste collections are improving this October


Guide for Ukrainians arriving in the UK and Homes for Ukraine

There is a government guide available for Ukrainians arriving in the UK that covers what you need to know in your first few days, getting used to life in the UK including how to find a home, access essential public services, healthcare, find work and childcare and education services. To find out more, see: Welcome: a guide for Ukrainians arriving in the UK

If you want to offer a home to people fleeing Ukraine, you can become a 'sponsor' as part of the Homes for Ukraine scheme. To record your interest, visit: Homes for Ukraine: record your interest


Barnardo's Ukrainian Support Helpline

In response to the ongoing crisis, Barnardo's has set up the Ukrainian Support Helpline to provide a holistic support service. The helpline is free and available to anyone fleeing the conflict in Ukraine. Call 0800 148 8586 for support.

The helpline is staffed by English, Ukrainian and Russian speakers, to offer support to children and families arriving in the UK from Ukraine. It is open Monday - Friday (10:00am - 8:00pm) and Saturday (10:00am - 3:00pm). Callers will be able to get help and advice on a range of topics.

To contact Barnardo's dedicated email address for those assisting with the Ukraine response, use: ukrainiansupport@barnardos.org.uk 

For more information, visit: Barnardo’s Ukrainian Support Helpline


In the news: Nominations open for the 2023 Basildon Borough Volunteer Awards

Nominations for the 2023 Basildon Borough Volunteer Awards are now open.

Council Tax and Housing Benefits e-Services

E services check change apply

Manage your Council Tax and Benefits account 24/7 from your secure online account.


Check your details and balance, report a change in circumstances, apply for a reduction or refund, and more. 


Log in or sign up to access e-services

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