When the hot water reaches the individual dwelling it goes through a heat exchanger, which heats up radiators and a cylinder to provide space heating and hot water respectively.
The dwellings connected to the system are located in;
The system is currently maintained by Thames Energy Ltd, who can be contacted on 01268 411122 from 8.30am to 4.45pm Monday to Friday.
For requesting repairs outside of these times and at weekends, please ring the housing repairs centre.
Please note: Thames Energy is only responsible for carrying out repairs to the boilers, distribution pipework and to systems installed in Council tenants' homes.
Basildon Borough Council is responsible for charging residents for the amount of energy they use. The charge is calculated from a heat meter, which is installed in every resident's home.
There are many ways to pay for the energy residents use, which are set out below;
Direct Debit (recommended)
Direct Debit is the best way to ensure your payments are received by the due date. Only Direct Debit payers have a choice of payment dates. You can choose to pay on the 1st, 16th or 27th of the month. To download a Direct Debit form please see Payments to Basildon Council.
You can also pay your energy charge online now.
24 Hour Automated Payment Line for Credit/Debit Card Payment
This is an automated payment line available 24 hours every day of the year.
You will need your 10 digit rent account number, or your invoice number and your credit/debit card details when you use this service.
Call the 24 hour automated credit/debit card payment phone line 0330 0884 754
There is no surcharge for Debit or Credit Card transactions.
The Basildon Centre
Payments can be made using our self-service payment kiosks at the Basildon Centre, St Martin's Square, Basildon; Monday to Friday 9.00am to 5.00pm & Saturday 9.15am to 1.15pm
Local Post Offices and Payment Outlets
You can pay your invoice at your local Post Office or at any outlet displaying the PayPoint logo free of charge. You will need to request an Allpay card to use this service on 01268 533333
You can use the following links to find your nearest local Post Office or Paypoint outlet:
You can post your cheque/postal orders to Basildon Borough Council, PO Box 6365, Basildon Centre, St Martin's Square, Basildon, Essex SS14 1DL, Cheques must be made payable to Basildon Council and you must ensure that your invoice reference number is clearly shown on the reverse of the cheque. We do not accept post dated cheques.
If you wish to pay by standing order you should make your own arrangements directly with your bank. The sort code you will need for Basildon Borough Council's account is 60-02-39 and the account number is 54244870. You will also need to give them your invoice number, which is stated on the front of your bill.
BACS (payment into our bank account)
Please give your bank your Invoice reference number and the following details of our bank account.
Bank: Nat West Plc, 29 East Walk Basildon SS14 1HD
Sort Code: 60-02-39 Account Number: 54244870
Thames Energy - Maintaining Langdon Hills District Heating System