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If you need to log an emergency repair to a council property, please call 0800 011 3241.

All webpages and PDFs are produced in the United Kingdom and written in only English. The default human language is identified as en-GB. Further information can be found in the accessibility statement shown in the footer of each page: www.basildon.gov.uk/accessibility

Council housing repairs and maintenance

All Morgan Sindall staff, operatives and sub-contractors carry appropriate identification identifying them as employees of Morgan Sindall working on behalf of Basildon Council, and they will be willing to hand over their ID for closer inspection. 

Do not be embarrassed or afraid to ask someone claiming to be a Morgan Sindall representative to wait outside or to call you back later.  If you are in any doubt at all you should phone Basildon Council on 01268 533333 to confirm that the caller is who they say they are.

For further information and guidance see  Bogus callers and phone fraudsters

Tenant and Leaseholders Housing Repairs Review questionnaire

The Housing Repairs service is critical to our tenants and leaseholders. We are committed and driven to improve the service, in partnership with Morgan Sindall, and are seeking the views of tenants and leaseholders on the housing repairs service.

The survey results will help inform the improvements we are seeking to make.

Please take a few moments to share your thoughts by completing the survey: https://forms.office.com/e/bzGG4ELQiU

Request an emergency or routine repair

Heating and Boiler Repairs

Damp and mould

When the weather turns colder, damp and mould may form around the home. It's important to know what damp and mould look like and what to do if it arises.