COVID-19 UPDATE - SPECIAL COLLECTIONS HAVE RESTARTED - ONLINE BOOKINGS ONLY NOW AVAILABLE
The special collections service is offered to residents at a low cost to enable safe and responsible disposal of large household items and household electrical goods. We collect a maximum of ten items at one time and we require a minimum of 48 hours to process each booking.
We charge £10.25 for the collection of up to five items.
We charge £20.50 for the collection of six to ten items.
Please leave items to be collected at your normal collection point (where you place your black and pink sacks) by 7.30 am, on the date of your collection.
Items left at a location other than your normal collection point (i.e. back garden or garage) or not available for collection from 7.30am on the day of collection, will not be collected and no refund will be given.
|Items accepted||Items not accepted|
We collect large household goods such as sofas, wardrobes, tables and chairs. We also collect electrical household appliances including cookers, fridges, freezers, and TV's.
See the full list of items collected here
We do not collect bathroom suites, fitted kitchens, building waste, paint, Internal/External doors or central heating systems.
To find out if your unwanted items are accepted at recycling centres in Essex please visit Love Essex or call them on 0845 603 7625.
If you consider any of the items to pose a health or safety hazard and will need to be handled with care please let us know in detail. Such hazards include heavy or dangerous items that will likely require more than two crew members to remove.
FOLLOWING A COVID-19 RISK ASSESSMENT - SPECIAL COLLECTION OF ARMCHAIRS SUSPENDED
Following a risk assessment based on COVID-19 social distancing guidelines it has been decided that special collection of armchairs cannot be made without risk to our cleansing operative staff. For that reason the special collection of armchairs has been suspended until further notice.
PLEASE NOTE: Any armchairs booked online as 'chairs' will not be collected
Terms and Conditions
Refunds cannot be issued once a booking has been made.
How to make amendments to your special collection request.
If you wish to you can make an amendment to you special collection request after you have completed your booking, which includes rescheduling your collection date or editing your list of items to be collected this can be done up to two days before your booked collection date.
Any attempts to make amendments within 2 working days of your original scheduled collection date will be declined and no refund will be given.
If you wish to amend your booking and there are two working days before your scheduled collection, then you will need to contact our Customer Service Centre.
Booking an Assisted Collection
Please be advised that assistance on a Special Collection is available if you have previously registered for an Assisted Collection. The items booked on your special collection will be collected from your designated collection point.
If you would like to discuss your circumstances to see if you are eligible for an Assisted Collection please call our Customer Service Centre.
If you make use of other waste disposal methods please note:
People or businesses who transport, buy, sell or dispose of waste must be registered. Check registration of waste carriers, brokers and dealers here
Lighthouse Furniture Project Ltd.
Lighthouse Furniture Project Ltd. are a not for profit charity providing low cost furniture to help people on low incomes. You too can help by donating your reusable furniture.