I am experiencing problems paying my rent
If your rent is not paid the money owed is called 'rent arrears'.
Rent arrears are a priority debt. Consequences of not dealing with them are serious and you could be at risk of eviction. Please contact us if you can't pay your rent or have missed rent payments as we can help support you.
You can contact us by email for help and advice: Email the Housing Rents Team
Please also contact us on this email address if you are having trouble making payments or experiencing financial difficulties due to the recent Covid-19 Pandemic.
Did you know that you can manage your rent account online? Register or log in now: Housing rent e-services sign up and access
If you are experiencing financial difficulties which are affecting your rent payments, please speak to your rent officer as they will be able to help you with support and guidance if you are struggling to pay rent. If you are not able to clear your arrears in full, we may agree to a payment arrangement to clear your debt.
If you are not sure who your rent officer is, please Email the Housing Rents Team
If you are unemployed or have a low income you may be able to receive either Universal Credit or Housing Benefit.
If you live in temporary accommodation or if you and your partner are receiving your state pension, you may be entitled.
- Make an online claim for Housing Benefit: Link to Housing Benefit and Council Tax support application form
If you are of working age and are not in temporary accommodation, you may be entitled.
- Make an online claim for Universal Credit: Link to online Universal Credit application form
Discretionary Housing Payment
If you receive either of these qualifying benefits but have a rent shortfall, you may qualify for a short term payment.
You may qualify if one of the following affects you;
- under occupancy rules
- a benefit cap
- financial hardship
This is a discretionary payment and there is no guarantee that you will be awarded the short term payment.
- Make an online claim for a Discretionary Housing Payment: Claim Online Discretionary and Exceptional Payments (New claim)
If you are having trouble making payments or experiencing financial difficulties Citizens Advice have produced a guide for support and advice.
- Read the guide online: A guide on 'Making every penny count' produced by Citizens Advice
External agencies that can also offer help and support:
Basildon Council's Housing Solutions Department
- Make a homeless self referral: Online homeless self-referral and advice
Peabody (Tenancy Support)
- Tel: 0800 288 8883
StepChange Debt Charity (Formerly CCCS)
- Web: Stepchange Debt Charity; Free Debt Management Plan
- Tel: 0800 138 1111
- Email: Email Basildon Credit Union
- Tel: 01268 294291
National Debt Line
- Web: National Debt Line
- Tel: 0800 808 4000
Age UK Essex
- Web: Age UK Essex
- Tel: 01245 346106
- Web: Offsite link to Shelter UK
- Tel: 0808 800 4444
The Money Advice Service
- Web: Offsite link to the Money Advice Service
- Tel: 0800 138 7777