Welcome to The Tenant Portal, a new service which allows you to access your Housing Rent Account securely online.

This service allows you to:

  • View your rent account balance, payment history and charge details.
  • Request a change to your personal details.
  • Order a replacement rent payment card
  • Book a repair to your property
  • Request an adaptation to your property
  • Submit a request to terminate your tenancy.

Image - Basildon Council e-services LogoLogin to Your Rent Account

Not Registered? Sign up now

To receive your own secure login and password, all you have to do is complete our online sign-up form with your tenancy reference number and address details. 

Please Note: 

  • Only customers named on the Rent account are able to sign-up to e-services
  • If details are misspelt or entered incorrectly the application will take longer than usual to be processed
  • Login details are sent out by post. Please allow 7 working days for your activation code to arrive.

If you would like to make a payment on your rent account online click here.

If you are having difficulty paying your rent then you can find more information here.