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If you need to log an emergency repair to a council property, please call 0800 011 3241.

All webpages and PDFs are produced in the United Kingdom and written in only English. The default human language is identified as en-GB. Further information can be found in the accessibility statement shown in the footer of each page: www.basildon.gov.uk/accessibility

Housing rent e-services sign up and access

Welcome to The Tenant Portal, a new service which allows you to access your Housing Rent Account securely online.

Image - Basildon Council e-services Logo
Login to Your Rent Account
 

Not Registered? Sign up now

To receive your own secure login and password, all you have to do is complete our online sign-up form with your tenancy reference number and address details. 

This service will allow you to:

  • View your rent account balance, payment history and charge details
  • Request a change to your personal details
  • Order a replacement rent payment card
  • Book a repair to your property
  • Request an adaptation to your property
  • Submit a request to terminate your tenancy.
     

Please Note: 
 

  • Only customers named on the Rent account are able to sign-up to e-services.
  • If details are misspelt or entered incorrectly the application will take longer than usual to be processed.
  • Login details are sent out by post. Please allow 7 working days for your activation code to arrive.


You can use our online facility to make a payment on your rent account.

If you have been notified of a credit on your rent account, you can request a refund online.

You can access more information if you are having rent payment difficulties.