There are steps you should take to protect your home and your personal details from bogus callers and telephone scammers.

Bogus callers and telephone scams come in many forms.  Bogus callers to your home can sometimes attempt to gain entry with the intention of stealing money and valuables.  Telephone scams are usually designed to convince you to hand over credit card or bank details.

Unfortunately, Basildon Council has heard of people claiming to represent the Council when they don't.  We do not want to alarms residents but would like to remind everyone to be vigilant.

Steps you should take to protect your home and personal details.

  • Be cautious.
  • Stop and think.  Are you expecting any visitors or a telephone call?
  • Do not let anyone into your home unless you are sure they are genuine.
  • Do not give out any personal details over the telephone unless you are sure the caller is genuine.

Phonecalls and callers from Basildon Council officials

  • Remember; It is unlikely anyone from Basildon Council will phone you unexpectedly and without previous communication.
  • Whenever possible, we will always make an appointment before visiting you in your home.
  • All Basildon Council employees carry the appropriate identification and will be willing to hand it over for closer inspection.
  • Do not be embarrassed or afraid to ask someone claiming to be a Basildon Council official to wait outside or to call you back later.  If you are in any doubt at all you should phone Basildon Council on 01268 533333 to confirm that the caller is who they say they are.

Phonecalls and callers from contractors Morgan Sindall

COVID-19  UPDATE - MORGAN SINDALL STAFF AND THEIR OPERATIVES AND SUBCONTRACTORS NOW DESIGNATED AS KEY WORKERS

As a result of the COVID-19 outbreak Morgan Sindall staff, their operatives and authorised subcontractors are now designated as being  key workers appointed on behalf of Basildon Council to carry out emergency works and essential repairs and maintenance to council housing and council leasehold properties.

All Morgan Sindall staff, operatives and sub-contractors carry appropriate identification identifying them as employees of Morgan Sindall working on behalf of Basildon Council, and they will be willing to hand over their ID for closer inspection. 

Do not be embarrassed or afraid to ask someone claiming to be a Morgan Sindall representative to wait outside or to call you back later.  If you are in any doubt at all you should phone Basildon Council on 01268 533333 to confirm that the caller is who they say they are.

COVID-19 - SOCIAL DISTANCING WHEN CONTRACTORS ARE IN YOUR HOME


Should a Morgan Sindall  contractor need to enter your  property to carry out repairs or maintenance work we ask that you stick to the  government advice on social distancing ensuring that a 2 metre distance is maintained at all times for the safety of both yourself and the contractor.
 

  • Morgan Sindall Property Services are employed by Basildon Borough Council under a long-term partnering contract to carry out repair and maintenance work to council housing and council leasehold properties as well as council owned commercial property and buildings and structures in the council's country parks.
  • All directly employed staff, operatives and sub-contractors carry appropriate identification identifying them as employees of Morgan Sindall working on behalf of Basildon Council, and they will be willing to hand over their ID for closer inspection. 
  • Do not be embarrassed or afraid to ask someone claiming to be a Morgan Sindall representative to wait outside or to call you back later.  If you are in any doubt at all you should phone Basildon Council on 01268 533333 to confirm that the caller is who they say they are.

Report bogus callers, fraud and internet crime to Action Fraud, the UK's national fraud and internet crime reporting centre

If you have any personal concerns about bogus callers, fraud or internet crime , or if you feel you may have given out any personal information to a bogus caller or fraudster over the phone or online, you can contact Action Fraud, who will be happy to advise.

 Contact Action Fraud: