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Our Wat Tyler Education site is currently under construction

If you were trying to access , this site is currently under construction. It will be re-launched in the coming weeks.

Where to find help

Unsure where to turn, need support and advice? Don't bury your head in the sand - speak to our welfare and engagement teams for personalised help and support.

Decorative image showing Welfare and Engagement Team
Decorative image showing Welfare and Engagement Officer
With expert knowledge of Basildon Council's Council Tax, Benefits and Housing services - our welfare and engagement teams can help with a range of issues. We are ready to help over the phone or arrange a face-to-face appointment at the Basildon Centre.

What can we support with?

Because the team know the services inside out, there's a wide range of issues they can help with. Including, but not limited to;

  • Council tax enquiries (arrears, disregards & exemptions)
  • Council tax reduction/support applications
  • Housing benefit and universal credit enquiries and applications
  • DHP and EHP enquiries and applications
  • Housing and homelessness enquiries and applications
  • Finding out what you are entitled too
  • Signposting to other agencies for mental health, help with finding work and debt and money advice

How to get help 

For a confidential and friendly chat, please complete one of the forms below.

Council tenant - Rents Welfare Team online Request

Non-council tenant - Outreach & Engagement online Request 

We are available at the Basildon Centre five days a week, Monday to Friday, 9am to 4pm, subject to availability.

Decorative image showing Borough Bus and providers
Around the borough

Services and support are also available at convenient locations around Basildon Borough. Most days a member of the welfare and engagement teams will be on site in local communities to provide advice and support to those who may not be able to visit a council site easily. The calendar below shows where and when we are visiting each location.

We can offer support with council services and will often be joined by other organisations offering support.

Come and talk to us about:

  • Council tax
  • Welfare benefits
  • Debt/money advice
  • Housing and homelessness enquiries
  • Mental health
  • Substance and alcohol support
  • Befriending

No need to book, just come and talk to us:

First Tuesday of every month9.30am to 12.30pmWickford Library
Last Thursday of every month9.30am to 12.30pmBillericay Library
Tuesday 11th June10am to 3.00pmEly House, Ely Way, SS14 2BQ
Wednesday 12th June1pm to 3pmLaindon Medical Centre, Wellness Wednesday
Tuesday 18th June10am to 3.00pmOutreach Bus - Pitsea Market Square
Tuesday 25th June10am to 3.00pm Outreach Bus - Wickford Main Car Park, SS12 9AJ
Wednesday 26th June9.30am to 12.30pmBasildon Hospital, Mental Health Unit, Welfare Drop in
Tuesday 9th July10am to 3.00pmOutreach Bus - Billericay High Street

Tuesday 23rd July

10am to 3.00 pmOutreach Bus - Lake Meadows, CM12 0DG
Tuesday 6th August10am to 3.00 pmOutreach Bus - Wat Tyler Country Park