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Need to contact us for an emergency outside of office hours? You can call us on 01268 533333. If it's regarding an emergency repair to a council property, the number to call is 0800 011 3241.

All webpages and PDFs are produced in the United Kingdom and written in only English. The default human language is identified as en-GB. Further information can be found in the accessibility statement shown in the footer of each page: www.basildon.gov.uk/accessibility

Translating and Interpreting services

The following services are available at the Council's town centre offices at the Basildon Centre...

Sign Language Interpreting

We have basic British Sign Language (BSL) communicators who can help with:-

  • Housing applications
  • Council Tax enquiries

The service provides confidential interpretation between sign language and spoken English.

We aim to be as flexible and responsive as possible and will act as an aid to communication between deaf and hearing people.

Translating

If English is not your first language and you need help in talking/explaining or understanding a letter, documents bills etc. we can help by providing the information in your own language.

If English is not your first language we can use a telephone interpretation service to help with meetings and conversations between yourself and Council officers.

Blind and Partially Sighted

If you are blind or partially sighted we can provide information in large print or braille translation.