Call the Meter Helpline on 0870 608 1524 to find out about your gas supplier and arrange for your supply to be connected.

Gas Emergency Services

If you smell gas, think you have a gas leak, or are worried that fumes containing carbon monoxide are escaping from a gas appliance, please call the free Gas Emergency Services emergency line immediately on 0800 111 999 (24 hours).

Deaf and hearing impaired callers may phone the Minicom / Textphone line on 0800 371 787

For your safety:

  • Open all doors and windows to ventilate the property.
  • Do not turn on/off any electrical switches.
  • Extinguish all naked flames, do not smoke, strike matches or do anything which could
    cause ignition.
  • If there are any electrical security entry phones/locks, please open door manually

If necessary, leave the property and make a call for help from elsewhere.

Gas Safety

  • Make sure you know where your Emergency Control Valve (ECV) is located, and that it is easy to access and use.
  • We strongly advise that gas appliances are serviced annually by a qualified gas engineer. Leaseholders can arrange to have their gas fittings serviced by Morgan Sindall Property Services. For further information please contact Morgan Sindall Property Services using the contact details below.
  • If you are privately renting your leasehold property out to a tenant then you are a landlord. As a landlord you are required by law to have a Landlord's Gas Safety Certificate, which is renewable annually, for further information see the Gas Safety Regulations - Duties of Landlords

Useful links:

  • Health and Safety Executive: - Everyone should read the HSE downloadable leaflets on domestic gas health and safety, which are published in several languages.
  • Annual Gas Servicing - An annual inspection and service by our gas servicing contractors will keep our tenants and their families safe from gas leaks and carbon monoxide poisoning.

Water Supply Safety

  • Make sure you know where the stop-cock is in case you need to turn off the main water supply.
  • If your water supply is cut off, turn off all taps and keep sinks and baths unplugged. This will prevent any flooding when the water supply is turned back on.
  • Remember to turn off your water supply before going on holiday.


Frozen PipesBurst Pipes

To prevent frozen pipes in cold weather make sure that:

  • Your home is properly heated
  • Heating is set low, even if you are out or away from your home
  • All pipes are lagged (kept warm with insulating material)

If any of your pipes freeze, turn off the water supply at the stop-cock and drain the system by turning on all the taps until there the water stops coming through. The supply can be turned on again once the pipes have thawed.

To reduce damage:

  • Turn off the water supply at the stop-cock
  • Turn off the electricity supply at the mains because may be danger of water seeping into the electrical circuits.
  • Turn off hot water boilers
  • Contact your home and contents insurer