Contact Us
What are you looking to do?
- Pay Basildon Council - Secure online payments for a wide range of services
- Apply For Something - Apply for Council services including booking a Special Collection, Council Tax Reduction, and Housing Services
- Report Issue - tell us about any street cleaning or refuse collection problems in your area or confidentially report any suspicions of fraud
Use our Contact Centre Assistance tool to
- Find information
- Report a problem
- Apply for something
- Send / upload documents to us
- Submit an enquiry
Let's get started - click here
Or visit our Performance Page to see on average how long we are taking to respond to enquiries.
Translation Services
If a translator is required, call 01268 208274 - press * when messages start playing or select an option number from the languages below:
(Romanian) Sunați la 01268 208274 și selectați opțiunea 1 pentru limba română
(Polish) Proszę zadzwonić pod numer 01268 208274 i wybrać opcję 2 dla języka polskiego.
(Lithuanian) Surinkite 01268 208274 ir norėdami pasirinkti lietuvių kalbą spauskite 3
(Malayalem) മലയാളത്തിനായി നാല് അമർത്തൂ
(Portuguese) Ligue 01268 208274 e prima a opção 5 para português
(Arabic) 6 للغة العربية اتصل على الرقم 01268 208274ثم اضغط الخيار رقم
(Farsi) با شماره تلفن01268 208274 تماس بگیرید وبرای زبان فارسی، 7 را فشار دهید
(Tigrigna) ብ01268 208274ብምድዋልንትግርኛኣማራጺ8ጠውቕ
(Sorani) تەلەفۆن بکە بۆ ژمارە01268 208274 و بۆ زمانی سۆرانی بژاردەی 9 داگرە
(Dari) با شماره تلیفون01268 208274 به تماس شوید و برای لسان دری، گزینه 10 را فشار دهید
(Pashto) د01268 208274شمېرې ته زنګ ووهئ او د پښتو لپاره11کښېکاږئ
(Ukrainian) Зателефонуйте за номером 01268 208274 і натисніть опцію 12 для переходу на українську мову
For anything else please press *
Sign Language Interpreting
We can arrange basic British Sign Language (BSL) communicators to attend the Basildon Centre and assist with:
- Housing applications
- Council Tax enquiries
Blind and Partially Sighted
If you are blind or partially sighted we can provide information in large print or braille translation.
Text Relay Service
For customers using a Text Relay service: 01268 208 273
Still Need Help?
Services Available
Within the Basildon Centre, staff are available to offer advice on a range of services. Residents can access phones to call our Contact Centre and computers to use our online services.
Document scanning is available for housing benefits, council tax and housing applications. No appointment required - please report to reception.
For some services, we offer face-to-face appointments. Please contact us and we will discuss how we can help.
Basildon Centre Opening Hours
- Monday to Friday - Open 9am - 5pm
- Saturday and Sunday - Closed
- Closed all Public Bank Holidays
Basildon Council Address
To write to us, or enter a postcode on your Sat Nav, please use the address below:
Basildon Borough CouncilThe Basildon CentreSt. Martin's SquareBasildonEssexSS14 1DLThe telephone Contact Centre is opening at the following times:
Monday to Friday - Open 9am - 5pm*
*Calls outside these times will direct to our emergency Out-of-Hours service, as well as calls during all Public Bank Holidays
- To speak to an advisor: 01268 533333
- For customers using a Text Relay service: 01268 208273
- For a Translator / Interpreter use 01268 208274
- To speak to a member of the Basildon Domestic Abuse Team: Your Domestic Abuse help service
For automated phone payments 24hrs a day, 7 days a week: 0330 0884 754**
**Calls charges may apply