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Our Wat Tyler Education site is currently under construction

If you were trying to access , this site is currently under construction. It will be re-launched in the coming weeks.

Contact the Customer Resolution Centre


What are you looking to do?

  • Make a Payment to Basildon Council - secure online payments for services including council tax, housing / garage rents and business rates
  • Complete an Application - send an application to a wide range of council services including booking a special collection, council tax reductions and housing services
  • Report an issue - tell us about any street cleaning or refuse collection problems in your area or confidentially report any suspicions of fraud

If the service you are looking for is not online, or you need additional guidance, you can reach us by phone or use our online form below.

Use our simple form for guidance to the help you need.

Contact Us by phone

  • To speak to an advisor: 01268 533 333
  • For customers using a Text Relay service: 01268 208 273
  • For automated phone payments: 0330 0884 754

Translation and Interpretation 

If a translator is required, call 01268 208274 - press * when messages start playing or select an option number from the languages below:

(Romanian)      Sunați la 01268 208274 și selectați opțiunea 1 pentru limba română

(Polish)              Proszę zadzwonić pod numer 01268 208274 i wybrać opcję 2 dla języka polskiego.

(Lithuanian)     Surinkite 01268 208274 ir norėdami pasirinkti lietuvių kalbą spauskite 3

(Malayalem)    മലയാളത്തിനായി നാല് അമർത്തൂ

(Portuguese)    Ligue 01268 208274 e prima a opção 5 para português

(Arabic)              6 للغة العربية اتصل على الرقم 01268 208274ثم اضغط الخيار رقم

(Farsi)                 با شماره تلفن01268 208274 تماس بگیرید وبرای زبان فارسی، 7 را فشار دهید

(Tigrigna)          ብ01268 208274ብምድዋልንትግርኛኣማራጺ8ጠውቕ

(Sorani)              تەلەفۆن بکە بۆ ژمارە01268 208274 و بۆ زمانی سۆرانی بژاردەی 9 داگرە

(Dari)                  با شماره تلیفون01268 208274 به تماس شوید و برای لسان دری، گزینه 10 را فشار دهید

(Pashto)             د01268 208274شمېرې ته زنګ ووهئ او د پښتو لپاره11کښېکاږئ

(Ukrainian)       Зателефонуйте за номером 01268 208274 і натисніть опцію 12 для переходу на українську мову

For anything else please press *


Contact Centre Opening Hours

  • Monday to Friday - Open 9am - 5pm*

*Calls outside these times will direct to our emergency Out-of-Hours service. 

Visiting the Basildon Centre

Services Available

Within the Basildon Centre, staff are available to offer advice on a range of services. Residents can access phones to call our Contact Centre and computers to use our online services.

Document scanning is available for housing benefits, council tax and housing applications. No appointment required - please report to reception.

For some services, we offer face-to-face appointments. Please contact us and we will discuss how we can help.

Basildon Centre Opening Hours

  • Monday to Friday - Open 9am - 5pm
  • Saturday and Sunday - Closed

Basildon Council Address

To write to us, or enter a postcode on your Sat Nav, please use the address below:

Basildon Borough Council
The Basildon Centre
St. Martin's Square
SS14 1DL