Contact the Customer Resolution Centre

What are you looking to do?

• Make a Payment to Basildon Council - secure online payments for services including council tax, housing / garage rents and business rates
• Complete an Application - send an application to a wide range of council services including booking a special collection, council tax reductions and housing services
• Report an issue - tell us about any street cleaning or refuse collection problems in your area or confidentially report any suspicions of fraud

If the service you are looking for is not online, or you need additional guidance, you can reach us by phone or use our online form below.

Use our simple form for guidance to the help you need.

• Report, ask or tell us something

Contact Us by phone

• To speak to an advisor: 01268 533 333
• For customers using a Text Relay service: 01268 208 273
• For automated phone payments: 0330 0884 754

Contact Centre Opening Hours

• Monday to Friday - Open 9am - 5pm*

*Calls outside these times will direct to our emergency Out-of-Hours service. 

Visiting the Basildon Centre

Services Available

Within the Basildon Centre, staff are available to offer advice on a range of services. Residents can access phones to call our Contact Centre and computers to use our online services.

Document scanning is available for housing benefits, council tax and housing applications. No appointment required - please report to reception.

For some services, we offer face-to-face appointments. Please contact us and we will discuss how we can help.

Basildon Centre Opening Hours

• Monday to Friday - Open 9am - 5pm
• Saturday and Sunday - Closed

Basildon Council Address

To write to us, or enter a postcode on your Sat Nav, please use the address below: