Contact Us

Look out for our 'Do it Online' button and start your online journey with us today

You can help us deliver continuous improvements to all our services by requesting a service, reporting an issue or making a payment online.

Please be sure to check the website first. What are you looking to do today?

• Make a payment 
• Make an application 
• Report an issue

Can't find what you are looking for? You can contact us by e-mail

• For queries relating to Council Tax and benefits contact us now.
• For all other queries email us now.

Please ensure you include your name; address; reference number (if available) and exact details of the query to prevent delays.

Telephone

• Office hours phone 01268 533 333 -  automated call answering system with easy push button options to connect callers directly to the service they require.
• Outside office hours phone 01268 533 333 - callers will automatically be connected to our Emergency Out of Hours phone line.
• 24 hour payment line - 0330 0884 754
• Text Relay - Text: 18001 Telephone: 01268 533 333

Call Centre opening hours

Visit us

Opening Hours

Please note: Meetings with our revenues and benefits staff are available by appointment only. If you have an urgent case, please see our reception staff who will arrange an appointment as soon as possible. Make sure you bring any paperwork or numbers to do with your revenues or benefits enquiry.

Town centre offices in The Basildon Centre, St Martins Square, Basildon

Satnav directions

If you are using a satnav to find us please use the postcode SS14 1DL

Write to us

You can write to us at:

To find out more about how Basildon Borough Council use your personal data, please see our privacy policy