Contact Customer Services

Our town centre offices at The Basildon Centre

Our town centre offices at The Basildon Centre in St. Martins Square, Basildon are now open from 9am-5pm for pre-booked appointments only. Appointments can be booked by calling 01268 533333.

The Essex Library branch in The Basildon Centre has now reopened.

Residents and customers are advised to access council services and information from this website in the usual way.

NHS Test and Trace in use

Visitors to the Basildon Centre who are not pre-booked will be asked to provide their details in order to comply with the Essex wide approach to NHS Test and Trace. For further information on NHS Test and Trace see:

NHS Test and Trace
Privacy Notice - NHS Test and Trace at Basildon Council

CORONAVIRUS (COVID-19) enquiries
Email: for resident enquiries: coronavirusresidents@basildon.gov.uk (recommended for an early response)
Email: for business enquiries: coronavirusbusiness@basildon.gov.uk (recommended for an early response)
Phone: 01268 533333 (select option 1)

With the website, you can take action and stay on top of your payments and applications. Our online services are available 24 hours a day, for whenever is convenient for you.

What are you looking to do?

• Make a Payment to Basildon Council - secure online payments for services including council tax, housing / garage rents and business rates
• Complete an Application - send an application to a wide range of council services including booking a special collection, council tax reductions and housing services
• Report an issue - tell us about any street cleaning or refuse collection problems in your area or confidentially report any suspicions of fraud

If the service you are looking for is not online, or you need additional guidance, you can reach customer services by phone or by email.

Contact Customer Services Online

Complete a simple online form and let our dedicated teams help you with specific questions.

Complete an Online Form for Council Tax Queries

Complete an Online Form for Housing Benefit Queries

Share general enquiries via Email

First, in your message please include your name, address and precise details of your query. Add a reference number if applicable. Including these details help prevent delays to answering your query.

We aim to answer all emails within 10 working days.

For general enquiries, please email customerservices@basildon.gov.uk

Call Customer Services

• Customer Services: 01268 533 333

During office hours, our automated call answering system will answer your call. By following easy push button options, your call is connected to the service you need.

Outside of office hours and on the weekend, calling this number will automatically connect you to our emergency out of hour's phone line.

• 24 Hour Payment Line: 0330 0884 754
• Text Relay - Text: 18001 Telephone: 01268 533 333

Call Centre Opening Hours

• Monday to Friday - Open 9am - 5pm
• Saturday and Sunday - Closed *

*Our emergency out of hour's phone is available.

Visiting the Basildon Centre

COVID-19 - Opening times at our town centre offices at The Basildon Centre -

The customer service reception at the Basildon Centre will be open at the following times:

Monday to Friday - Open 9am - 5pm
Saturday and Sunday - Closed

If at all possible please avoid visiting the customer service reception at the Basildon Centre, instead go to our website or telephone 01268 533 333. We have put additional resources to deal with enquiries as quickly and effectively as possible.

Please do not contact the council regarding business rates relief or council tax support, there is no need to apply. All eligible customers will have any awards automatically applied where possible. Where grants have to be applied for, we will publish further details next week on how to apply once we have received the full government guidance.

Services Available

Within the Basildon Centre, our staff are available to offer tailored advice when you need it most. Also for further support, residents can access phones to reach our customer service advisors and computers to use our online services.

Document scanning is available for housing benefits, council tax and housing applications. No appointment required- please report to reception who will direct you.

Finally, for some services, we offer face-to-face appointments. To find out more, please call our contact centre, where an advisor will find the most useful way we can help you.

Please remember to bring all supporting documents to your planned appointment.

Basildon Centre Opening Hours

• Monday to Friday - Open 9am - 5pm
• Saturday and Sunday* - Closed

*Our emergency out of hour's phone is available - 01268 533333.

Basildon Council Address

If you would like to write or enter a postcode on your Sat Nav, please use the address below: