Town centre offices at The Basildon Centre now closed to the general publicOur town centre offices at The Basildon Centre in St. Martins Square, Basildon are now closed to the general public until further notice, in order to help stop the spread of coronavirus and protect our staff and the public.
Residents and customers are advised to access council services and information from this website in the usual way.
CORONAVIRUS (COVID-19) enquiries
Email: for resident enquiries: coronavirusresidents@basildon.gov.uk (recommended for an early response)
Email: for business enquiries: coronavirusbusiness@basildon.gov.uk (recommended for an early response)
Phone: 01268 533333 (select option 1)
Emergency appointments only
Where necessary appointments will be arranged but these will only be given as an emergency.
With the website, you can take action and stay on top of your payments and applications. Our online services are available 24 hours a day, for whenever is convenient for you.
If the service you are looking for is not online, or you need additional guidance, you can reach customer services by phone or by email.
Complete a simple online form and let our dedicated teams help you with specific questions.
Complete an Online Form for Council Tax Queries
Complete an Online Form for Housing Benefit Queries
First, in your message please include your name, address and precise details of your query. Add a reference number if applicable. Including these details help prevent delays to answering your query.
We aim to answer all emails within 10 working days.
For general enquiries, please email customerservices@basildon.gov.uk
Customer Services: 01268 533 333
During office hours, our automated call answering system will answer your call. By following easy push button options, your call is connected to the service you need.
Outside of office hours and on the weekend, calling this number will automatically connect you to our emergency out of hour's phone line.
24 Hour Payment Line: 0330 0884 754
Text Relay - Text: 18001 Telephone: 01268 533 333
9am - 5pm Monday, Tuesday, Thursday, Friday
10am - 5pm Wednesday
Closed Saturday and Sunday*
*Our emergency out of hour's phone is available.
Our town centre offices at The Basildon Centre - Opening times
The customer service centre at the Basildon Centre will be closed temporarily on Saturday mornings. It will remain open from 9am to 5pm Monday, Tuesday, Thursday and Friday and from 10am to 5pm Wednesday.
If at all possible please avoid visiting the customer service centre, instead go to our website or telephone 01268 533 333. We have put additional resources to deal with enquiries as quickly and effectively as possible.
Please do not contact the council regarding business rates relief or council tax support, there is no need to apply. All eligible customers will have any awards automatically applied where possible. Where grants have to be applied for, we will publish further details next week on how to apply once we have received the full government guidance.
Within the Basildon Centre, our staff are available to offer tailored advice when you need it most. Also for further support, residents can access phones to reach our customer service advisors and computers to use our online services.
Document scanning is available for housing benefits, council tax and housing applications. No appointment required- please report to reception who will direct you.
Finally, for some services, we offer face-to-face appointments. To find out more, please call our contact centre, where an advisor will find the most useful way we can help you.
Please remember to bring all supporting documents to your planned appointment.
9am - 5pm Monday, Tuesday, Thursday, Friday
10am - 5pm Wednesday
Self Service only 9am - 1pm Saturday
Closed Sunday*
*Our emergency out of hour's phone is available.
If you would like to write or enter a postcode on your Sat Nav, please use the address below:
Basildon Borough CouncilThe Basildon CentreSt. Martin's SquareBasildonEssexSS14 1DL
