Contact Us

Look out for our 'Do it Online' button and start your online journey with us today

You can help us deliver continuous improvements to all our services by requesting a service, reporting an issue or making a payment online.

Please be sure to check the website first. What are you looking to do today?

• Make a payment 
• Make an application 
• Report an issue

Can't find what you are looking for? You can contact us by e-mail
 

• For queries relating to Council Tax and benefits contact us now.
• For all other queries email us now.

Please ensure you include your name; address; reference number (if available) and exact details of the query to prevent delays.

Telephone - 01268 533333

Basildon Council operates an automated call answering system that offers easy push button options to connect callers directly to the service they require. Outside office hours callers will be connected to the emergency phone line.

• Opening Hours: Monday to Friday 08:30 to 17:30

Useful Telephone Numbers

• Emergencies and Out of Hours - 01268 533333
• 24 hour payment line - 0330 0884 754
• Text Relay - Text: 18001 Telephone: 01268 533333

  Visiting Us
 

• Opening Hours: Monday to Friday 08:30 to 17:00 and Saturday 09:00 to 13:00 for self-service options
  • Revenues and Benefits services are by appointment only. If you have an urgent case, please present yourself to reception who will direct you accordingly. You must make sure you bring with you any paperwork or numbers relevant to your enquiry.

If you are using a satnav to find us please use the postcode SS14 1DL