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If you need to log an emergency repair to a council property, please call 0800 011 3241.

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Customer services

Service Standards for Customer Services

Type of ServiceExpected Wait Time
Customer Services telephoneWe'll advise where you are in the queue for the chosen service line, and answer as quickly as possible
Customer Services emailUp to 10 working days
Customer Services letterUp to 10 working days
Council Tax and Benefits ServiceWe aim to start 80% of Scheduled Appointments within 15mins of the due time

Quality Measures

  • Satisfaction - We aim to achieve an 80% or more satisfaction rating.
  • First Contact Resolution - We aim to resolve 85% or more of your initial queries at first contact so you don't need to contact us again about that exact same matter.