Service Standards for Customer Services
|Type of Service||Expected Wait Time|
|Customer Services telephone||We'll advise where you are in the queue for the chosen service line, and answer as quickly as possible|
|Customer Services email||Up to 10 working days|
|Customer Services letter||Up to 10 working days|
|Council Tax and Benefits Service||We aim to start 80% of Scheduled Appointments within 15mins of the due time|
- Satisfaction - We aim to achieve an 80% or more satisfaction rating.
- First Contact Resolution - We aim to resolve 85% or more of your initial queries at first contact so you don't need to contact us again about that exact same matter.