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If you need to log an emergency repair to a council property, please call 0800 011 3241.

All webpages and PDFs are produced in the United Kingdom and written in only English. The default human language is identified as en-GB. Further information can be found in the accessibility statement shown in the footer of each page: www.basildon.gov.uk/accessibility

Senior Citizen Discounted Travel

Eligible older and disabled people may be entitled to discounted or concession travel.

Senior Citizen Railcards issued by Senior-Rail

To get a discount when applying to Senior-Rail for a Senior Citizen Railcard, senior citizens must follow these steps:

  • Step 1 - Ask for a Senior Citizen Railcard Discount Promotion Code from reception in the council's town centre offices at the Basildon Centre during opening hours. - Proof of age and address are needed (e.g.; passport, driving licence, health certificate, etc.). Please note: A Discount Promotion Code cannot be issued to a third party. Residents who want a Discount Promotion Code must come into the Basildon Centre in person. 
  • Step 2 - Use your Discount Promotion Code to apply for a Senior Citizen Railcard at the discounted price of £24 from Senior-Railcard, either online or by phone:

Further information and enquiries should be directed to Senior-Rail, see website address and phone number above.

National Concession Bus Passes

In Essex, eligible older and disabled people are entitled to free bus travel between 9am and midnight Mon-Fri and all day at weekends and Bank Holidays.  National Concession Bus Passes