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Privacy Notice - Service user of the Digital Inclusion Project

Please read the following Privacy Notice carefully.

Service: Culture and Health

Department: Communities Team

Process: Service Users applying to be digitally up-skilled

Revision Date: 20 November 2020

Why we are collecting your data

Basildon Borough Council needs to collect your personal data so that the Council can choose volunteers to become "Buddies" for the Digital Inclusion Project.

Information collected

  • Name and Contact Details
  • Home Address
  • Technical Capabilities
  • Availability
  • Relevant health conditions as identified by resident (Category A, COVID-19 symptoms, mental health, pregnancy)

This data is needed to select volunteers for the project, to send details of the virtual training to you, and to contact you in regard to selection.

The data is collected through:

  • Application forms

The basis for the processing

For Personal Data (any information related to a natural person or 'Data Subject' that can be used to directly or indirectly identify the person. For example an email address, telephone number or IP address (when linked with an identifier):

  • Consent: the individual has given clear consent for the Council to process their personal data for a specific purpose.

Who your information will be shared with

  • We have arrangements with a range of IT providers who support the Council's IT systems and services so your data may be accessed by these suppliers. Where we have these arrangements there is always a contractual agreement with them to ensure they comply with the Data Protection Law.
  • The Digital Inclusion Project funding partners to help understand the success of the project, and how it can be improved.
  • Your Digital Buddy. Your Digital Buddy is the person who will be teaching you throughout the project. To be able to do this they will need your basic information such as your name, your telephone number and your address. They may also take further information including your digital experience and your level of confidence with digital devices.

We will never sell your data, however it will be shared with third parties to:

  • Comply with legal obligations and legislative requirements
  • Help business partners, suppliers and sub-contractors to deliver any contract we enter with them or you
  • To help if there is need of any professional or legal advice on a matter relating to you
  • To help prevent fraud and/or tackle crime
  • To improve and optimise the performance of our services

Provide accurate information

We need to hold accurate and up to date information about you so that we can deliver appropriate services. If any of your details change, you need to tell us as soon as possible so that we can update your records.

We will not:

  • Use your information for marketing or sales purposes without your prior explicit consent.

  • Send or store your data abroad unless it meets the requirements of the Data Protection regulations

  • Make decisions about you based on automated processing.

How long will we hold your data for?

We will keep all records relating to the Digital Inclusion Project for 5 years.

Your rights

You have the right to access the personal information we hold about you.  Any access requests are free of charge.
If the information we hold about you is inaccurate, you have a right to have this corrected and you have the right to request completion of incomplete data.
You have the right to ask us to erase your personal data in certain circumstances ('right to be forgotten').

You have the right to ask us to stop or restrict the processing of your personal data, in certain circumstances.  Where possible, we will seek to comply with your request, but we may need to hold or process information to comply with a legal requirement.

You can make any of these requests by:

The Data Protection Officer
Basildon Borough Council
Basildon Centre,
St. Martin's Square,
SS14 1DL.

If you are dissatisfied with how we have used your personal information, you can complain to the Information Commissioner's Office, by:

Information Commissioner's Office
Wycliffe House
Water Lane
Cheshire SK9 5AF

Further independent advice about data protection, privacy and data sharing issues is available from the Information Commissioner's Office, see: