Basildon Council's Digital Strategy outlines the plans to deliver digital transformation within the borough.

Latest Updates...

Cyber Security Training Event     Cyber crime continues to rise and everyday there are attacks on computer systems!    

As part of our objective to deliver an external training programme that provides our customers with essential digital skills, the Council has teamed up with Essex Police to help you protect yourself from cyber crime and stay safe online. This FREE 1-hour training session is designed to raise awareness, help you understand the main threats and help you feel better informed about cyber security by providing advice and actions you should take to be more secure

These sessions will take place on the 12th September 2019 at The Basildon Centre, St Martins Square, Basildon, Essex, SS14 1DL. (Current availability from 10-11am).

Cyber crime can be anything from fraudulent online shopping activity or computer software fraud, to computer misuse and hacking.

Come along and...

  • gain an understanding of the threats and risks online activities pose, and how to manage them
  • get simple, valuable learning and protection advice you can use at home.

Want to learn how to stay safe online? Sign up for a free session by clicking here.

If the session is fully booked but you are interested in attending, register your interest by emailing us with your name and contact details  and we will open up additional sessions.


Digital Strategy 2018-2021 - Our Aims

The aim of the strategy is to deliver digital transformation and a change in culture, creating capability and capacity within the Council. This strategy is not just about computers, it is about the people who live and work in the borough.

The strategy will be Simpler, Smarter and Safer.

Simple to use, Smarter and more intuitive systems that provide greater access for our customers. Services will be hosted on a more secure network which ensures your personal data is safe, providing greater security against cyber crime.

Image of the Digital Transformation Strategy 2018

Projects in development include;

  • Establish an internal and external digital skills training programme
    • To deliver an internal digital skills training programme, with advanced levels of training included to create recognised digital champions across the Council who become ambassadors of the digital strategy.
    • Identify opportunities to make the programme available to residents.
    • Deliver an external training programme.
  • Utilise our assets and collaborate with current and future partners
    • To utilise the Council's assets to support learning opportunities for our residents through the use of facilities and events.
    • To work with the Council's current partners and establish future partners to use their facilities and events to create learning opportunities for our residents.
    • Establish opportunities to share technical resources with the Council's partners to create digital solutions in collaboration.
    • The programme of work will adopt its own brand enabling all our partners to work under one banner and one mission statement.
  • Utilise spatial data
    • Utilise our spatial data to expose data sets on the Council's website.
    • Empowering our Customers through creating a self serve opportunity.
  • Review and Revamp the Council's website
    • To deliver a new modern website that creates a personalised experience for our customers.
  • Establish improvement for residents with updates of their reports to the council
    • New online function to be created that enables residents to receive live updates of reports or services failures using their unique case reference.
  • To look at opportunities of developing a Council Application
    • To look at options to develop a Council service specific Application providing a completely personalised experience based on individuals requirements.
  • Create a Social Media Strategy
    • Create an internal social media strategy that incorporates identified best practices, with an aim to increase followers, likes and subscribers. 
    • A strategy that supports the Digital strategies outcomes, by providing further opportunities to interact with our customers.
  • Mobilise the workforce using digital solutions
    • To establish digital opportunities in which our workforce who work remotely (field agents) can generate business efficiencies and to increase service capacity.