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If you need to log an emergency repair to a council property, please call 0800 011 3241.

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Privacy Notice - Building Control

The purpose of this Privacy Notice is to explain how and for what purposes we process your personal data. It applies to personal data that is processed electronically and on paper.

Please read the following Privacy Notice carefully.

Basildon Borough Council needs to collect and use your personal data as a public authority where it is necessary for the performance of a public task in the public interest. We also collect and use your personal information where it is necessary for compliance with a legal obligation, such as to determine a Building Regulation approval.
We get applicant information in a number of ways - it is supplied to us directly (or via an agent on their behalf) or we receive it from a third-party website that provides a transaction service.

Third party websites that provide us with a transaction service include:
•    Planning Portal
•    Other Local Authorities
•    LABC App

Information Collected

•    Name and Contact Details
•    Family Details
•    Signature
•    Demographic information such as postcode
•    Images
•    Bank Details
•    Financial records
•    Agent contact details (if applicable)
•    Health and genetic records
•    Web Data (e.g. location data, IP address, cookies)

The data is collected through

•    Surveys
•    Face to face
•    Email
•    Post
•    Application forms
•    Website
•    Phone
•    Third Parties

Please note that Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

The basis for the processing

Contract: the processing is necessary for the Council to provide the service that an individual and/or Business has purchased (e.g. contract), or because the Council has to take necessary steps before entering into a contract.

The basis for the processing

•    Contract: the processing is necessary for the Council to provide the service that an individual and/or Business has purchased (e.g. contract), or because the Council has to take necessary steps before entering into a contract.
•    Legal obligation: the processing is necessary for the Council to comply with the law (not including contractual obligations) under the Building Act 1984, Building Regulations 2010 and Housing Grants, Construction & Regeneration Act 1996.
•    Public task: the processing is necessary for you to perform a task in the public interest or for your official functions, and the task or function has a clear basis in law.
•    Explicit consent: the individual has given explicit consent for the Council to process their personal data for a specific purpose

Who your information will be shared with

  • Any building control correspondence submitted to Basildon Borough Council may be shared with other organisations and other parts of the Council for the purpose of the building control process or in the interest of public safety where correspondence is in relation to a dangerous structure. Copies may also be provided to third parties, such as the agents or Magistrates Court.

Organisations may include:

  • Essex County fire and Rescue
  • Police Authorities
  • Anglian water services
  • Electricity and gas Supply Companies
  • Health and Safety executive
  • LABC and other public bodies
  • Planning portal
  • Conveyances
  • Surveyors and Scheme Designers
  • DFG Contractors and service installers
  • Structural Engineers
  • Solicitors and Conveyancers
  •  Housing Associations
  • Where relevant, all correspondence received will be sent to the Courts or the Local Government and Social Care Ombudsman (LGO) in the event of a legal challenge or complaint to the LGO.
  • We have arrangements with a range of IT providers who support the Council's IT systems and services, therefore your data may be accessed by these suppliers. Where we have these arrangements there is always a contractual agreement with them to ensure they comply with the Data Protection Law.

We will never sell your data; however, it will be shared with third parties to:

  • Comply with legal obligations and legislative requirements
  • Help business partners, suppliers and sub-contractors to deliver any contract we enter with them or you
  • To help if there is need of any professional or legal advice on a matter relating to you
  • To help prevent fraud and/or tackle crime
  • To improve and optimise the performance of our services

Provide accurate information

We need to hold accurate and up to date information about you so that we can deliver appropriate services. If any of your details change, you need to tell us as soon as possible so that we can update your records.
We will not:
•    Use your information for marketing or sales purposes without your prior explicit consent.
•    Send or store your data abroad unless it meets the requirements of the Data Protection regulations
•    Make decisions about you based on automated processing


How long will we hold your data for?

Due to the nature of the service, we may retain relevant personal data indefinitely.  Any future retention policy may supersede this.


Your rights

You have the right to access the personal information we hold about you. Any access requests are free of charge. If the information we hold about you is inaccurate, you have a right to have this corrected and you have the right to request completion of incomplete data. You have the right to ask us to erase your personal data in certain circumstances ('right to be forgotten').
You have the right to ask us to stop or restrict the processing of your personal data, in certain circumstances. Where possible, we will seek to comply with your request, but we may need to hold or process information to comply with a legal requirement.


You can make any of these requests by:

Email: dpo@basildon.gov.uk

Phone: 01268 533333

Letter to:
The Data Protection Officer
Basildon Borough Council
Basildon Centre,
St. Martin's Square,
Basildon
SS14 1DL.

If you are dissatisfied with how we have used your personal information, you can complain to the Information Commissioner's Office, by:
•    Email: casework@ico.org.uk

•    Phone: 0303 123 1113 (local rate) or 01625 545 745

•    Letter to:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF