Toggle menu


If you need to log an emergency repair to a council property, please call 0800 011 3241.

All webpages and PDFs are produced in the United Kingdom and written in only English. The default human language is identified as en-GB. Further information can be found in the accessibility statement shown in the footer of each page: www.basildon.gov.uk/accessibility

Privately rented homes - Reporting problems with disrepair

If you live in rented accommodation, have a problem with the property's state of repair and your landlord is refusing to carry out works, you can report this to us.

Tenants of private landlords

Before contacting us, you must report any disrepair problem to your landlord and be able to produce evidence of doing so.

If you are a private tenant and after a reasonable period of time, (normally 14 days), repairs have not been carried out, you can report the matter to our Environmental Health services. See contact details bottom of page.

If you think the works are dangerous or urgent contact Environmental Health services at the same time that you contact your landlord. See contact details bottom of page.

Tenants of a Registered Social Landlord (RSL) or Housing Association (HA)

If you are a tenant of a Registered Social Landlord (RSL) or Housing Association (HA), your Landlord will have a formal complaints procedure and you will need to have been through this process first before we can take your complaint further.

If you have been through a formal complaints procedure and repairs have not been carried out, you can report the matter to our Environmental Health services. See contact details bottom of page.

Help to report disrepair problems to your landlord

The housing charity Shelter provides useful information on reporting repairs to landlords, including a letter template. See links below...

Further information and enquiries

  • Enquiries please to our Environmental Health services. See contact details below.

Environmental Health Services - Admin