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Properties on a Friday week 1 Waste and Recycling collection incorrectly showing a non-recycling collection due today 19th April 2025.

We are aware of an error impacting Friday week 1 waste collections, which meant some properties showed a non-recycling waste collection due today, 19th April, on Where I Live and the Our Street App, ahead of weekly collections starting from 28th April. This collection was showing in error and the issue which caused this has now been resolved. As per the fortnightly week 1 waste collection still active, your next collection was due Saturday 26th April, and weekly thereafter. Please therefore take your black wheelie bin back in and represent this on your next collection date. Please accept our apologies for any inconvenience that this error may have caused.

Privately rented homes - Housing conditions and enforcement

If you are you a private tenant experiencing problems with your living conditions Basildon Council can use enforcement procedures to achieve statutory housing and environmental standards.

Privately rented homes need to be safe for residents to live in, the statutory housing and environmental standards take into account:

  • Disrepair
  • Dampness
  • Overcrowding
  • Fire precautions
  • Missing amenities

Please note: The term Privately rented homes used above includes Houses in Multiple occupation (HMOs) and housing association properties.

Basildon Council will use appropriate enforcement procedures to achieve statutory housing and environmental standards.

If you are  a private tenant experiencing problems with your living conditions

You should:

  • Contact your landlord or letting agent. Their details should be on your tenancy agreement. Contact them in writing, if you have had difficulties with them previously.
  • If you have not had a reply after a reasonable time (around 14 days for non-urgent works) then contact our Environmental Health services.
  • If you think the works are dangerous or urgent contact our Environmental Health services at the same time that you contact your landlord.

What we can do to help

If your landlord is ignoring your request for help, then we may be able to make sure that repairs or improvements are carried out - and the property is safe for you. Normally, we start by approaching the landlord by phone or letter. However, if there is previous history of problems with the landlord, then we may adopt a more formal approach straight away.

We will make an appointment to visit you at home and assess the property using the Housing Health and Safety Rating System. We look at any deficiencies and hazards in the property, to help us decide what action we need to take. We may serve a statutory notice on your landlord, or letting agent managing the property, requiring them to carry out remedial works within a reasonable time (normally 28 days minimum).

If your landlord has not appealed against the notice, and does not carry out the works within the time allowed, we may carry out the works and recover the costs from the landlord.

Further information and enquiries