Service Standards for Post and Other Correspondence

Service Requested/Reported IssueExpected Wait Time
Council Tax recovery inboxWithin 2 working days
Members post

1st class: same day

All other: once as week on a Thursday

Original document scan and returnUp to 10 working days
Postage enquiriesImmediate
Rent officer referralsSent daily to rent officer
Scanning tenancy sign up (check and copy)Same day
Scanning homeseekers (check and copy)Same day
Scanning for housingUp to 3 working days
Scanning for income and collectionUp to 3 working days
Scanning for Business RatesUp to 3 working days
Scanning for Council Tax and BenefitsUp to 3 working days