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Environmental Health

Environmental Health Service Standards

Requested Service/Reported IssueExpected Wait Time
Registration of audible alarmsRequests processed within 3 working days
Service requestsContact will be made within 3 working days (if applicable e.g. alleged food poisoning reports)
Food  Business RegistrationsUp to 28 days for initial inspection (on submission of completed registration form)
Infectious diseases - reported by GP's, Hospitals and Public Health EnglandOn receiving an infectious disease notification which requires investigation e.g. food and water based diseases, patient will be contacted within 3 working days
Infectious diseases - reported directly to the council by residentsOn reporting an alleged case of infectious diseases e.g. food poisoning a survey will be posted within 3 working days
On submission of the completed survey, we will be in contact within 5 working days if further information is required
Noise pollution reportsOn receiving an initial noise pollution report, we will be in contact within 3 working days
On receiving details regarding noise pollution, we will send a letter to the alleged perpetrator to make them aware of the complaint (complainant will not be named during the process of investigation)
Stray dog procedureIf you find a stray dog, we will collect the dog and transfer it to one of our kennels within 1 working day
If you have lost your dog and it has been found and kept at one of our kennels an appointment will be made for you to collect the dog within 1 working day (you will be required to settle your bill at collection)