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If you need to log an emergency repair to a council property, please call 0800 011 3241.

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Housing Rents

Housing Rents Service Standards

Requested Service/Reported IssueExpected Wait Time
Statement of rent accountUp to 5 working days
Direct Debit set upUp to 5 working days
Refund application for credit on rent accountUp to 10 working days
Order a new rent cardUp to 5 working days
Make a paymentImmediate
Referral to advice and support for debt managementUp to 8 working days