Housing Rents Service Standards

 
Requested Service/Reported IssueExpected Wait Time
Statement of rent accountUp to 5 working days
Direct Debit set upUp to 5 working days
Refund application for credit on rent accountUp to 10 working days
Order a new rent cardUp to 5 working days
Make a paymentImmediate
Referral to advice and support for debt managementUp to 8 working days