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If you need to log an emergency repair to a council property, please call 0800 011 3241.

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Rubbish/Recycling collections and Street Scene

Street Scene Service Standards

Requested Service/Reported IssueExpected Wait Time
AdminUp to 10 working days
Special collectionsOn booked collection day
Abandoned vehiclesUp to 5 working days
Broken street furnitureUp to 10 working days
Domestic & commercial waste spillageUp to 3 working days
EnforcementUp to 5 working days for inspection
Missed collectionUp to 3 working days
Replacement recycling containerUp to 2 weeks (on usual collection day)
Street CleaningUp to 5 working days
VandalismWithin 24 hours
Needles & Paraphernalia

It is the aim of the Council to remove all drug paraphernalia located within the borough within 1 working day of it being reported as a recognised priority, to ensure people's safety. Though all types of drug paraphernalia should be removed within no more than 3 working days of it being reported.

GlassWithin 24 hours