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If you need to log an emergency repair to a council property, please call 0800 011 3241.

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Council Tax and Benefits

Council Tax and Benefits Service Standards

Requested Service/ Reported IssueExpected Wait Time
Basic information requestsAppointment basis only (However, if you have an urgent case please present yourself at reception who can direct you accordingly)
Council Tax debt recovery and recovery processWritten responses up to 10 working days
Document scanning15 minutes
Information requests for Housing Benefit Policies & LegislationUp to 14 working days
Processing applications - Housing Benefit

1. New claim: up to 23 days

2. Change of Circumstance: up to 11 days

Processing applications - Council Tax Support

1. New claim: up to 24 days

2. Change of Circumstance: up to 11 days

Payment to customerUp to 4 working days
RefundsUp to 7 working days
Discretionary PaymentsUp to 28 days