The handbook explains your rights and responsibilities as a tenant, as well as the rights and responsibilities of Basildon Borough Council as your landlord.
Your tenancy agreement is a legal document and it tells you what you and the council must and must not do.

Tenants Handbook

The Tenants' Handbook contains sections on,

  • How to contact us
  • Service standards
  • About your tenancy
  • Living in your home
  • Supporting you in your home
  • Paying rent and service charges
  • Preventing homelessness
  • Maintaining your home
  • Home improvements
  • Moving and subletting
  • Buying a home of your own
  • Making your views known

We aim to provide a high-quality housing service which is local and friendly.

We do listen to the views of our tenants and involve them in the decisions that affect them and their home.