The Tenants Handbook
The handbook explains your rights and responsibilities as a tenant, as well as the rights and responsibilities of Basildon Borough Council as your landlord.
Your tenancy agreement is a legal document and it tells you what you and the council must and must not do.
Tenants Handbook
The Tenants' Handbook contains sections on,
- How to contact us
- Service standards
- About your tenancy
- Living in your home
- Supporting you in your home
- Paying rent and service charges
- Preventing homelessness
- Maintaining your home
- Home improvements
- Moving and subletting
- Buying a home of your own
- Making your views known
We aim to provide a high-quality housing service which is local and friendly.
We do listen to the views of our tenants and involve them in the decisions that affect them and their home.