If you are unhappy with your Hackney Carriage or Private Hire Car journey you may feel you have reason to submit a complaint to Basildon Council as the licensing authority.
Unfortunately, we may not be able to help in all circumstances because not all matters for complaint are breaches of licence conditions. Many licensed vehicles work through operating companies and some complaints like poor punctuality should be made directly to the Hackney Carriage or Private Hire Car operating company.
If the bad behaviour amounts to a criminal act then you should report it to the police immediately. Similarly the police should be informed about poor driving or traffic offences that may occur during your taxi journey. In an emergency you should call 999.
When considering a complaint you should be aware of the following standards of conduct expected from both drivers and passengers.
A passenger in a hackney carriage or private hire vehicle licensed by Basildon Borough Council can expect...
Of course passengers must be aware that they too are expected to comply with expected standards.
The driver of a hackney carriage of private hire vehicle licensed by Basildon Borough Council can expect that their passenger(s)...
If you should encounter a problem relating to any of the following:...
please contact Taxi Licensing, (see below) , or complete our Online Taxi and Private Hire Complaint Form.
When making a complaint, it is helpful to have:
Give as much detail as you can about the journey concerned, such as the time, date and location of the incident.