Doing business with Basildon Council - Contract monitoring

All accepted suppliers are monitored throughout their contract period, and will be subject to several performance reviews.

A supplier must ensure that the quality and performance as declared in tender documents is maintained (or improved upon) throughout the contract period.

The Officer of the Council responsible for the administration of a contract will be notified by users of any instance where a supplier's performance fails to meet any of the required standards, any such failures will be recorded for future contract reviews (unless the incident is serious enough to require immediate action).

Examples are:

• failure to deliver in accordance with the specification of the tender documents and the end user.
• poor administration of the contract, e.g. inability to invoice at the contract rates.
• inability to supply monitoring information when requested.