Please read the following Privacy Notice carefully.
Basildon Borough Council need to collect your personal data to carry out routine, responsive and planned repairs, consult on and implement estate wide improvements, undertake kitchen, bathroom, heating and energy installations and conduct Health & Safety Inspections to the property you rent or lease from the Council. All works carried out are under the terms of your tenancy or lease.
This data is required so that we can make improvements or carry out repairs to the property you rent or lease from the Council as determined in your tenancy agreement or lease.
The data is collected through:
The lawful bases for processing are set out in Article 6 and 9 of the GDPR.
6(1)(a): Consent of the data subject
6(1)(b): Processing is necessary for the performance of a contract with the data subject or to take steps to enter into a contract.
6(1)(c): Processing is necessary for compliance with a legal obligation
6(1)(e): Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller
• Repairs & Property Maintenance
• Programmed, Planned and Cyclical Works
• Resident Liaison Officers (Project Management)
• Customer Satisfaction Surveys (All Repairs)
Consent - This relates to Customer Satisfaction Surveys
Contract - This relates to your Tenancy or Lease Agreement
Legal and Public Task under one or more fo the following -
We have arrangements with a range of IT providers who support the Council's IT systems and services, therefore your data may be accessed by these suppliers. Where we have these arrangements there is always a contractual agreement with them to ensure they comply with the Data Protection Law.
We need to hold accurate and up to date information about you so that we can deliver appropriate services. If any of your details change, you need to tell us as soon as possible so that we can update your records.
We will not:
You have the right to access the personal information we hold about you. Any access requests are free of charge.
If the information we hold about you is inaccurate, you have a right to have this corrected and you have the right to request completion of incomplete data.
You have the right to ask us to erase your personal data in certain circumstances ('right to be forgotten').
You have the right to ask us to stop or restrict the processing of your personal data, in certain circumstances. Where possible, we will seek to comply with your request, but we may need to hold or process information to comply with a legal requirement.
You can make any of these requests by:
The Data Protection Officer
Basildon Borough Council
St. Martin's Square,
If you are dissatisfied with how we have used your personal information, you can complain to the Information Commissioner's Office, by:
Information Commissioner's Office
Cheshire SK9 5AF
Further independent advice about data protection, privacy and data sharing issues is available from the Information Commissioner's Office, see: