Welcome to The Tenant Portal, a new service which allows you to access your Housing Rent Account securely online.

Image - Basildon Council e-services LogoLogin to Your Rent Account
 

Not Registered? Sign up now

To receive your own secure login and password, all you have to do is complete our online sign-up form with your tenancy reference number and address details. 

This service will allow you to:

  • View your rent account balance, payment history and charge details
  • Request a change to your personal details
  • Order a replacement rent payment card
  • Book a repair to your property
  • Request an adaptation to your property
  • Submit a request to terminate your tenancy.
     

Please Note: 
 

  • Only customers named on the Rent account are able to sign-up to e-services.
  • If details are misspelt or entered incorrectly the application will take longer than usual to be processed.
  • Login details are sent out by post. Please allow 7 working days for your activation code to arrive.


You can use our online facility to make a payment on your rent account.

You can access more information if you are having rent payment difficulties.