See links under the following headings for course details and booking advice.
If you cannot find the exact course you have in mind in the following list then please contact our Revenues Training Officer to discuss your specific requirements. See contact details bottom of page.
** The revenues system referred to here as 'Academy' is in fact now branded as Capita One however, for the time being we still refer to this as 'Academy', which appears to be more familiar to the majority of our customers.
Senior Training Officer
|Dave is an IRRV qualified instructor who has worked in revenues and benefits for 15 years. He has an expert knowledge of all aspects of council tax and housing benefit administration. Most importantly, he ensures the content of each course is engaging and easy for trainees to follow and understand, as well as being as interactive as possible and including 'hand's on' experience using the CIVICA and ACADEMY systems.|
|Alex joined Basildon Council in 2013. After a short spell in customer services he was recruited into the council's revenues and benefits section, since when he has gone on to become an expert in revenues and benefits law and the Civica Open Revenues system. Alex is known for the ever approachable and patient manner in which he delivers informative, interactive courses which include 'hand's on' experience using the CIVICA system.|