This step by step, online non-emergency council housing repair system, uses easy-to-understand pictures and diagrams that will help you identify most commonplace maintenance problems and quickly enable repair staff and their contractors to pinpoint the trouble.

All you have to do is follow the diagrams and enter your address along with your preferred appointment time and we'll do the rest.

Text only version, see Request a non emergency council housing repair.

Emergency housing repairs

This web page is only intended for reporting non-emergency housing repairs.

To request emergency housing repairs, after 5.00pm and at weekends, and over bank holidays, see Request an emergency or routine repair.

Gas safety repairs

For safety reasons, problems with gas appliances or your gas supply cannot be reported with this online system.

To report a problem with a gas appliance or your gas supply, please contact our gas service centre without delay.