Basildon Council conducts regular benefit reviews to ensure customers are receiving their correct entitlement to Housing Benefit and/or Council Tax Support.


If our records show that you are receiving Housing Benefit and/or Council Tax Support from Basildon Council, you may be asked to complete a Benefit Review in order to ensure that the information we hold regarding your entitlement to benefits is accurate and up to date.

You may be required to complete a Benefit Review in one of the following ways:

  • Online Benefit Review - You will be sent a letter or an SMS text with instructions on how to complete the Benefit Review online
  • Benefit Officer phone call - A Benefits Officer will phone you to carry out the Benefit Review
  • Benefit Officer home visit - A Benefits Officer will visit you at home to carry out the Benefit Review.

If you receive a letter or SMS text message asking you to complete an online Benefits Review

If you have received a Benefits Review letter or SMS text message you can complete the Benefit Review process now by completing the Benefits Review form online using the following link:

The Benefits Review letter or SMS text message will:

  • Include directions on how to access your Benefit Review form online
  • Include a unique Login ID to enable you to login to your Benefit Review form online
  • Fully explain your obligation to complete the Benefit Review process.