Advice and guidance on council services currently affected, suspended or closed by the coronavirus (COVID-19) outbreak.

Indoor facilities at Wat Tyler Country Park are closed until further notice however,  the the park will remain open.

See Wat Tyler Country Park

COVID-19 precautions - Marshals now monitor numbers using Wat Tyler Country Park children's play area

In response to reports of overcrowding and eating and drinking in the children's play area, marshals are now monitoring the number of people using the play area to ensure that COVID-19 social distancing and safety  guidelines are followed.

The situation will be continually monitored and reviewed to ensure public safety during peak times.
 

We ask that everyone who wishes to enter the play area bring their own hand sanitiser and follows social distancing guidelines.

Shop Local Shop Safe - FREE parking

From Wednesday 14 October 2020 at the following council managed car parks...
 

  • Billericay High Street car park (rear of Iceland)
  • Billericay Radford Crescent car park (opposite Billericay Railway Station)
  • Billericay Lake Meadows car park (access from Radford Crescent)
  • Wickford Main car park (between High Street and railway line)
  • Wickford Ladygate car park (next to Ladygate Shopping Centre)
  •  Wickford Swimming Pool car park (rear of pool)

FREE 3 hours parking  Monday to Friday, 8am-6pm. Normal charges apply after 3 hours.

FREE evening and night time parking Monday to Friday 6pm-8am

FREE parking all day Saturday and Sunday.

Free parking at these council managed car parks is in support of our high streets and part of the Shop Local, Shop Safe campaign, which aims to encourage shoppers to support their local high street and support shopkeepers in reopening in a safe manner.

Cash payments to Basildon Council during the COVID-19 pandemic


We regret that due to COVID-19 we are unable to accept cash payments at the Basildon Centre  until further notice.
 

You can still make payments to Basildon Council by cash at your bank. For payment account numbers and further guidance on making payments to Basildon Council by cash at the bank, see:
 

PLEASE USE ALTERNATIVE PHONE NUMBER

Our town centre offices at The Basildon Centre in St. Martins Square, Basildon are now open from 9am-5pm for pre-booked appointments only. Appointments can be booked by calling 01268 533333.

The Essex Library branch in The Basildon Centre has now reopened.

Residents and customers are advised to access council services and information from this website in the usual way.

CORONAVIRUS (COVID-19) enquiries

NHS Test and Trace in use

Visitors to the Basildon Centre who are not pre-booked will be asked to provide their details in order to comply with the Essex wide approach to NHS Test and Trace.
 

Details to be collected;

  • The name and contact phone number of any customers or visitors, or if it is a group of people, the name of the lead member of the group (or person booking a facility), who is able to contact other members of the group, and the number of people in the group
  • Recording the date, arrival and departure time of all visitors or visiting groups.

Details are not required if;

  • The visitor is on site for less than ten minutes
  • Pre booked appointment/or booking where the details are already held (visitor must agree to the details being used for this reason)
  • When visiting a partner agency in the Basildon Centre as they have their own arrangements in place.

For further information on NHS Test and Trace see:

 

COVID-19 - Play areas reopening COVID-19 safety precautions sign
Basildon Council has now reopened most of its children's play areas and outdoor gyms in parks, open spaces and housing estates.

Before reopening each of more than 140 children's play areas and several outdoor gyms, council staff sanitized all contact points and surfaces on play and exercise equipment with specialised cleaning solutions.

All children's play areas and outdoor gyms have been sanitized and are now open for use.

For map locations of play areas and outdoors gyms see:

Follow the COVID-19 safety precautions

Play areas and outdoor gyms have been deep cleaned and reopened display signs advising visitors of COVID-19 safety precautions.

Visitors are also asked to apply hand sanitizer before and after using play or outdoor gym equipment.

Social distancing guidelines must be observed at all times. For guidance see: GOV.UK - Coronavirus (COVID-19): Guidance and support.
 

These facilities should not be used by anyone showing coronavirus symptoms, or anyone who is self-isolating.
 

We ask that tenants awaiting non-emergency council housing repairs or maintenance please bear with us as we  have a backlog of repairs to attend to that have built up during lockdown period.

All staff, operatives and sub-contractors of our housing repairs contractors, Morgan Sindall are working to strict safety guidance, wearing masks and gloves and keeping to social distancing guidelines. For further information see: Morgan Sindall - How we're supporting customers and colleagues through COVID-19

Bookings for council housing repairs and maintenance now accepted see:

All Morgan Sindall staff, operatives and sub-contractors carry appropriate identification identifying them as employees of Morgan Sindall working on behalf of Basildon Council, and they will be willing to hand over their ID for closer inspection. 

Do not be embarrassed or afraid to ask someone claiming to be a Morgan Sindall representative to wait outside or to call you back later.  If you are in any doubt at all you should phone Basildon Council on 01268 533333 to confirm that the caller is who they say they are.

For further information and guidance see  Bogus callers and phone fraudsters

COVID-19 - SOCIAL DISTANCING WHEN CONTRACTORS ARE IN YOUR HOME
Should a Morgan Sindall  contractor need to enter your  property to carry out repairs or maintenance work we ask that you stick to the  government advice on social distancing ensuring that a 2 metre distance is maintained at all times for the safety of both yourself and the contractor.


Daily rubbish and recycling collection services are continuing as normal. 

For further information see: Rubbish and recycling.

Postcode search - your next rubbish and recycling collection dates

How to get rid of your waste if you are either self-isolating or confirmed to have Coronavirus

Due to the Coronavirus (COVID-19) outbreak precautions are being put in place to ensure Coronavirus is not spread via your waste and recycling.

For further information see: Love Essex - How to get rid of your waste if you are either self-isolating or confirmed to have Coronavirus.

 

The special collections service for the disposal of large household items and electrical household goods is working as normal.

Residents can submit an online request for the disposal of large household items and electrical household goods. For the time being we can only accept requests which have been submitted online.


See Book a Special collection


The grass cutting in public areas and housing estates has now been restarted across the borough and continues as normal.

The routine summer prune of hedges , trees and bushes will not be take place this year.

Hedges , trees and bushes causing an obstruction to sight lines on a public highway will be dealt with when reported to us.

To report hedges , trees and bushes causing an obstruction to sight lines on a public highway see: Parks, open areas and trees

 

Parks and open spaces are open to the public for walks and daily exercise in line with government social distancing guidelines.

Borough's council managed fishing lakes, outdoor tennis courts and ball courts in parks and open spaces have also reopened to the public in line with government guidelines.

Basildon Golf Course has reopened in line with government guidelines.

Particular care should be taken when using any indoor facilities such as toilets next to, or nearby, any of these facilities.

Social distancing guidelines must be observed at all times. For guidance see GOV.UK - Staying alert and safe (social distancing).

 

These facilities should not be used by anyone showing coronavirus symptoms, or anyone who is self-isolating.
 

Parks and open spaces are open to the public for walks and permitted daily exercise in line with government social distancing guidelines.

Children's play areas and outdoor gyms now open

All children's play areas and outdoor gyms in the borough parks reopened from Saturday 4 July onwards. For details see Outdoor play areas.

All children's play areas and outdoor gyms in the borough's housing estates reopened from Saturday 4 July onwards. For details see Outdoor play areas.

Now open to the public

The borough's council managed fishing lakes, outdoor tennis courts and ball courts in parks and open spaces have reopened to the public in line with government guidelines.

Basildon Golf Course has reopened in line with government guidelines.

Particular care should be taken when using any indoor facilities such as toilets next to, or nearby, any of these facilities.

Social distancing guidelines must be observed at all times. For guidance see GOV.UK - Staying alert and safe (social distancing).
 

These facilities should not be used by anyone showing coronavirus symptoms, or anyone who is self-isolating.
 

In line with current guidance on social distancing, we have made the difficult decision to suspend the borough's mobile tip service the 'Crunch' for the foreseeable future to safeguard staff and service users.

Pitsea Recycling Centre (Pitsea Tip) now open.

Pitsea Recycling Centre (Pitsea Tip) reopened on Monday 18 May 2020.

For further information see: Pitsea Recycling Centre (Pitsea Tip)

Barleylands Recycling Centre now open.

  • Strict social distancing measures is in place to ensure the safety of the public and staff.
  • There is be a one in, one out policy and members of the public may be asked to queue when accessing the site which could cause delays.
  • Please only visit Barleylands Recycling Centre if the items you wish to dispose of could cause a hazard if left at home.

Basildon Council would like to take this opportunity to thank everyone for their patience and continued understanding during the Coronavirus (COVID-19) closure period.

For further information see: Barleylands Recycling Centre

Basildon Council remains open and appropriately staffed to ensure that the statutory functions of Planning Services can continue.

For planning information see Planning and environment.

Planning committee meetings to be held remotely until further notice.

Following the passing of The Local Authorities and Police and Crime Panels (Coronavirus) (Flexibility of Local Authority and Police and Crime Panel Meetings) (England and Wales) Regulations 2020,  all  planning committee meetings are currently will be held remotely until further notice.

Details of how to join a remote meeting as an audience member can be found on each committee meeting's  agenda, see List of committee meetings (all years)

To view recordings of committee meetings which have been held remotely visit Council meetings - live webcasts, audio and video recordings.

If you have applied for a role, or are applying for a role, you may experience a significant delay in the recruitment process due to current circumstances. Shortlisting may take up to, and in excess of, 12 weeks. We apologise for that, but please be assured that we do not want to lose you as a candidate.

We hope that you can be patient with us.

If you have recently been accepted to a role but have yet to start work, please email human.resources@basildon.gov.uk for an update.

The licensing and regulations team are making efforts to maintain normal service delivery.

For further information including:vehicle inspections, medicals and licence renewals see: Coronavirus FAQs - Licensed Hackney carriage and private hire drivers.

A CIEH Foundation Certificate in Food Safety one day course is now scheduled for Tuesday 27th October 09:00am to 5.00pm.

COVID-19 precautions will be in place and include:
•   social distancing in the classroom
•   revised course instruction to reduce the possibility of virus transmission.

These arrangements may be subject to change or cancellation at short notice in order to comply with any updates to Government COVID-19 restrictions and guidance.

If courses are cancelled due the COVID-19 restrictions, anyone who has booked a food hygiene course with us will be contacted to arrange a refund.  We will continue to review the courses on offer and update the website accordingly.

See Food Hygiene Training.

Following the passing of The Local Authorities and Police and Crime Panels (Coronavirus) (Flexibility of Local Authority and Police and Crime Panel Meetings) (England and Wales) Regulations 2020,  all Council committee meetings are currently being held remotely until further notice.

Details of how to join a remote meeting as an audience member can be found on each committee meeting's  agenda, see List of committee meetings (all years)

To view recordings of committee meetings which have been held remotely visit Council meetings - live webcasts, audio and video recordings

The council will be making arrangements to ensure that urgent decisions are taken by a cross-party group of councillors and more detail on this will be issued in due course.

All of the following Activity Centres  are now closed until further notice:

All council run community centres are now closed for bookings until further notice.

See Basildon Council Community Halls for Hire.

The Place Multi-purpose Leisure Centre, Pitsea is now closed to customers until further notice..

However, services for vulnerable people operating from the Place, such as the food bank, will continue as normal.

See 'The Place', multi-purpose leisure centre in Pitsea