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Training Course - An Introduction to Welfare Benefits
A one day introduction to the state benefits system with some useful tips to ensure your customers are getting their full benefits entitlement.
All our training courses are delivered at the customer's premises or at a location of their choosing and at a date and time to suit the organisation's needs and priorities. For many customers this can mean a considerable saving on employee travel expenses and time away from work.
Course details
Course name: An Introduction to Welfare Benefits
Who should attend: All staff and managers who deal with people who claim welfare benefits.
Duration: 1 Day
Fees: £400 (No VAT) per day for up to 8 trainees
Venue: By arrangement at the customer's premises or at a location of their choosing
Date/time: By arrangement to suit the customer's needs and priorities
By the end of this course trainees will be able to...
Advise customers what state benefit they are entitled to
Assist customers to submit their state benefit application
Advise customers what happens next, after their application has been submitted
Understand the DWP Mandatory reconsideration procedure.
Course content
Out of work benefits available to working age people
In work benefits available to working age people
Benefits that pensioners can claim
The criteria which must be satisfied in order qualify for the state benefits
How state benefits are calculated
How applicants should apply for state benefits
The criteria which must be satisfied in order to qualify for disability benefits
Carer's Allowance and its effect on other benefits.
Universal Credit - The effect of its implementation and role out
Where to go to make a Universal Credit application
What you should get from your employer if you are off sick or on maternity
The Benefit cap and its effect.
Course instructors
Alex Eady - Senior Training Officer
Alex joined Basildon Council in 2013. After a short spell in customer services he was recruited into the council's revenues and benefits section, since when he has gone on to become an expert in revenues and benefits law and the Civica Open Revenues system. Alex is known for the ever approachable and patient manner in which he delivers informative, interactive courses which include 'hand's on' experience using the CIVICA system.
