Business Service Standards 

Requested Service/ Reported IssueExpected Wait Time
Basic information requestsAppointment basis only. (However, if you have an urgent case please present yourself at reception who can direct you accordingly)
Business Rates debt recovery and recovery processPost and email responses delivered up to 28 working days.
Document scanning15 minutes
Information requests for Business Rates Policies & LegislationUp to 14 working days
Processing applications - Business Rates

1. New Claims: up to 23 days.

2. Change of Circumstances: up to 11 days.

Payment to customerUp to 4 working days
RefundsUp to 7 working days
Discretionary PaymentsUp to 28 days