The websites are checked each year for 5 or 6 different tasks (and these change each year) for how easy it is to find and complete the task, some recent tasks for example have been:
The website is also checked for functionality on a mobile device and some of the above tasks are only undertaken on a mobile device.
Each of the tasks will have 10 or more individual questions for the reviewer to check e.g. for "Order a Bulky Waste Collection" the checks included:
The above are all Yes / No questions so the SOCITM reviewer will also make comments on how well they managed to complete the task and may even suggest that this is a good example for other authorities to follow.
The SOCITM reviewer will also check how well the Navigation of the site works, does Search return the searched for items at the top of the list of results.
Based on the checks undertaken each authority is given a score of 1 to 4 stars.
The review is undertaken between November and February with the final report being issued in June.