Front of House Service Standards

Requested service/Reported issueExpected Wait Time
ATMImmediate
Car Park CoinImmediate
Revenues and Benefits Document ScanningUp to 15 minutes wait time
Homeseeker Document ScanningUp to 15 minutes wait time
General service enquiriesImmediate
Housing assessmentUp to 30 minutes to establish whether further support will be provided
Represented cheque's (bounced)On the day
Council tax and benefitsBy appointment only