| Housing Options | - Contact will be made by the housing options team within 5 working days following a referral from the assessments team
- If an appointment is required with the housing options team this will be scheduled within 5 working days
- If a homelessness application is taken, the officer will endeavour to make a decision within a local 33 working day guideline
|
| Housing allocations | - Top bidder notified within 48 hours after bidding closes
- Up to 5 working days for a review of permanent accommodation
- Up to 10 working days for advertising void properties on Basildon Choice
|
| Social housing applications | - Up to 38 working days for processing Homeseeker applications (on receipt of a correctly signed Consent and Declaration form)
- Up to 56 working days for notification of outcome on review of Homeseeker decision
|
| Housing advice | Appointment will be scheduled within 15 working days following a referral from housing assessment |
| Property updates (social housing bidding) | Bidding takes place between Friday - Monday. |
| Sheltered housing | - Annual review for need/support plans or sooner if circumstances change
- Up to 3 weeks for support plan setup after moving into scheme
- Up to 14 days for sheltered scheme induction after new resident moves in
|
| Re-letting | Up to 21 days |
| Home swapper | - Immediate registrations
- Validation to be completed within 48 hours
|
| Anti-social behaviour | - Interview offered within 1 working day - for serious cases of domestic abuse, hate crime and anti-social behaviour e.g. violence or threat of violence
- Interview offered within 4 working days - for all other cases e.g. noise, vandalism and littering
- A letter is then sent out to the offender
|
| Rehousing Tenancy Service | - Up to 6 weeks for decision on mutual exchanges (home swap)
- Up to 4 weeks for response for succession/assignment request to a tenancy (provided that all supporting documents are correctly provided)
- Requests for joint tenancy/surrenders - up to 6 weeks for decisions for joint tenancy/surrenders (provided that all supporting documents are correctly provided)
|
| Leasehold enquiries | - Up to 18 working days for detailed service charge breakdowns
- Within 2 working days for provision of account balance
- Up to 10 working days for enquiry response
- If a full response will require over 10 working days we will keep you informed with when to expect it
|
| Tenancy & estate management | - Within 1 working day for response to abandoned property reports and action taken to ensure property is safe and secure
- Up to 4 weeks for response to assign your tenancy applications (provided that all supporting documents are correctly provided)
|
