Our vision is to create opportunity and improve lives. We do this by placing the customer at the heart of everything we do.
We are pleased to publish Basildon Council'sand .
To demonstrate our continued commitment to putting the customer first as an organisation we will;
This is also reflected in our Service Impact Assessment (SIA) which is a tool for identifying the potential impact of a council's policies, services and functions on its residents and staff aiding in delivering excellent services to residents by making sure that these reflect the needs of the community.
For a chart showing the structure of our organisation including who is in charge of Customer Services see, Open Data - Basildon Council Management Structure Chart.
You can expect us to deliver our services in accordance to our service standards and in line with our core principles.
We are committed to improving and adapting our services and ensuring we are sufficiently agile to meet the changing demands of our customers.
Service Feedback: We welcome feedback through our Comments, Compliments and Complaints channels.
Contacting Us: With most our services available online, service accessibility is broader than ever.
Service Standards: We have service specific standards to ensure you get a good customer experience, you can access the details of our Service Standards.
Partnership Working: We work with our partners (including local businesses and public service providers) to deliver the best outcomes for our borough and its residents.
Basildon Council is committed to providing continuous service improvements.
You can contribute to our improvements by:
These small contributions will help us deliver quicker transactions and provide a seamless end to end customer experience.
Your feedback is important to us. We use it to shape the future of our services you can find out more about how we use your feedback on our You Said, We Did webpage.
You can leave feedback about our website by clicking 'was this page helpful' located at the bottom of each web page.
We also welcome all customers to have their say about our service delivery or standard of customer care through our comments, compliments and complaints form which enables us to capture your opinions and expectations and tailor our services accordingly.