Your rent is due every Monday for the week ahead and includes water, heating, insurance and other service charges.
Since April 2003 the rents charged by Basildon Council have been calculated by using the Government's national formula. The formula intends to:
Service charges are included in your total rent, which are payable to us and can include charges for:
and if you live in sheltered housing your services charges could also include:
If you have a problem paying your rent it is best not to wait until you receive a reminder. Your tenancy could be at risk. Help and advice on how to avoid or reduce rent arrears is available, just contact the Income Collection Team.
You can also seek advice and support from Basildon Council's Housing Advice team, all aimed to keep you in your home. This can include benefits advice, where the housing advice officer will liaise with your Revenues Officer and help with County Court applications. If your home is at risk please call in to the Basildon Centre between 8.30am and 4.45pm, Monday to Friday to see a Housing Assessment Officer (drop-in service, no appointment is required.)
Alternatively, there are several agencies that can offer free and confidential advice, see related links below.
If you are unemployed or on a low income (including a pension), you may be able to get Housing Benefit to help you to pay your rent. For advice on how to claim see What is Housing Benefit and who can claim?
It is not normally possible to backdate benefit so please do submit your Housing Benefit claim as soon as possible