If Basildon Council is not responsible for a repair, we will tell you why.
The council's contractors will carry out a "make safe" repair to a problem (eg a leaking pipe).
The council's contractors will restore the heating and hot water supply where vulnerable people are at risk. Vulnerable people are defined as:
Yes, if you or a visitor to your home causes damage e.g. a broken window or negligence (eg. being locked out of the property) we would recharge you the cost of these repairs.
You will be advised that a repair is rechargeable when you report it and you may be able to claim back the cost of a rechargeable repair (Eg accidental damage) through your personal Contents Insurance Policy.
It is up to you to check you policy details to see if you are covered for accidental damage.
For more information, please refer to the Rechargeable Repairs Policy at the bottom of the page. If you have any further queries, please call 01268 533333.
If our contractor misses a prearranged appointment to carry out repairs to your home you are entitled to receive £20 compensation on each occasion.
If an appointment has been missed the Repairs Service Centre will arrange for you to be compensated.
If your rent account is in arrears this sum would be taken off your account.
Yes, Morgan Sindall, our Gas Servicing Contractor, will service your boiler each year giving you advance notice of their visit.
If you have a mobile phone, you can register with us and to be reminded of your servicing appointment by text message. See Annual Gas Servicing.
Yes please, we encourage you to report to us any estate problem you see such as communal lights not working, drains blocked or uneven paving
Once you have applied to buy your property we will only carry out essential repairs
Condensation is caused when damp air touches a cold surface. The damp air is often caused by cooking, or by drying clothes indoors.
Condensation often causes black mould, which can affect walls, ceilings and window frames as well as your clothes, bedding and decorations.
To have less condensation:
Under the Right to Repair Scheme you have the right to carry out certain repairs to your property yourself and receive compensation if we do not complete repairs within a specified time.
Repairs that qualify are mostly minor repairs which affect the health, safety or security of your home.
Our Repairs Service Centre will advise you which repairs qualify.
You can carry out improvements to your property if you wish, such as fitting a new bathroom suite, replacing kitchen units or building a new fireplace.
You must first ask our permission and carry out any works to the guidelines that we give you.
Permission will not be unreasonably refused but may be subject to certain conditions.
Your improvement may add value to your property but we will not increase your rent for this reason.
We may however charge the next tenant more rent because of the improvement.
We will only refuse permission if the work would cause us expense, make it difficult to let the property in the future or give rise to complaints from other residents.
You must not start any improvement work until written permission has been given.
We award a decoration allowance to you in a voucher that you can exchange at your local DIY store for decorating materials.
The voucher must be used within 6 months of issue and you would be given details how to claim your decorations allowance at the time of signing up for your new home or when we carry out major works.