Use this form to let Environmental Health Services know if you have observed poor hygiene in a local food outlet; have bought food which is contaminated or unsafe; or wish to bring any other food safety concerns to our attention.

On receiving your complaint, a food safety officer will contact you and if necessary arrange to see you within 2 working days, to complete the complaint details and collect any offending food items.

If you are making a complaint about a food item which you still have in your possession it is important that you store it correctly and as soon as possible to avoid any deterioration of the food.

  • Foods such as salads, milk, canned foods, bottled foods should be refrigerated. Store the food in a sealed container or bag in the freezer.
  • Dry foods, e.g. pasta, flour, biscuits do not need to be refrigerated or frozen.
  • If the complaint is about insects in food which may still be alive (usually in dry goods) seal the packet and the insects together in another bag or plastic container.