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Phone Us

Basildon Council operates an automated call answering system that offers easy push button options to connect callers directly to the service they require. Outside office hours callers will be connected to the emergency phone line.

Contact Numbers

Customer ServicesEmergencyText Relay

Mon-Fri 8:30am - 5:30pm

01268 533333

Out of hours

01268 533333

Text - 18001

Telephone - 01268 533333

Push Button Options

Automated call answering for customer services available during office hours

If you are calling us then please make sure that you have any reference numbers that are relevant to your query ready for our agents.

First Set of OptionsSecond Set of Options


(To make a payment please call 0330 0884 754)

Press 1 to make a payment for:

  • Council Tax
  • Housing/Garage Rents
  • Business Rates
  • Parking Fines
  • Other Council Invoices

Press 2 to make other payments

Do it Online

Make a Payment



(Council Tax, Benefits and Rents)

Press 1 if you are responding to a letter or text you have received from us regarding Council Tax or Benefits.

Press 2 if you are calling regarding an email or form you have sent us regarding Council Tax or Benefits. 

Press 3 for Rents, Business Rates or anything else.

Do it Online

Council Tax: Account, Report a Change, Final NoticesCourt Summons and Property Bands and Charges

Do it Online

Benefits: , Online Calculators and who can claim Housing Benefit and Council Tax Support?

Do it Online

Rents: More for Social Tenants


Repairs and Tenant Maintenance

(Gas, Heating and Hot Water or Renewals of Kitchens and Bathrooms)


Press 1 to request a new repair.

Press 2 for minor Aids and Adaptations.

Press 3 if you are calling regarding works to an empty council property.

Do it Online

Request a Repair


Housing and Homeless enquiries

(Including Anti-Social Behaviour)

Press 1 for homelessness or if you have received an eviction notice.

Press 2 if you have a Housing Assessment Interview.

Press 3 if you are making a Housing Application.

Press 4 if you are an existing tenant.

Press 5 to report any Anti-Social Behaviour.

Do it Online

Make a Payment,  Apply for Social Housing and view your Housing Options.

Report Anti-Social Behaviour.


Waste and Recycling Collections

Streets, Parks and Open Spaces


Environmental Health



Press 1 to book a Special Collection or report a Missed Collection.

Do it Online

Report: Book a Special Collection Missed Collection, Waste Spillage, Dumped Rubbish, Abandoned Vehicle, or a Dead, Loose or Stray Animal

Press 2 to report problems on roads, paths, parks and open spaces.

Do it Online

Request: Street Cleaning or a Replacement Container

Press 3 for Planning queries.

Do it Online 

Planning Applications, Advice, Basildon Building Control, Planning Policy, Local Land Charges.

Press 4 for Environmental Health including licensing, food regulations and reporting stray dogs.

Do it Online

Environmental Health

Press 5 for Election queries.

Do it Online

Voting, Elections and Referendums

Basildon Council is committed to ensuring that all of our customers are able to access our online services. If you are struggling with an online service then please follow the options to speak to our Web Assist Team.

You can follow Basildon Council on Twitter and Facebook to receive regular updates from us.

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