Customer Charter and Service Standards

Basildon Council's Customer Contact Charter.  

Our customer contact standards and approach are explained in this charter, which sets out clearly how you can expect to be treated when you are dealing with us.

•  Our Customer Contact Charter [1Mb]   

Departmental Service Standards and Customer Charters.

In addition to Our Customer Contact Charter which applies to all Council services, some of our specialised services have their own charter and/or service standards describing the particular level of service they provide and their standards of performance. 

• Business Rates - Our Standards of Service - Standards and performance indicators.
•  Cultural Services [26kb] - Customer Charter
•  Operational Services [1Mb] - Service Standards regarding: Allotments, Cemeteries, Street Cleansing, Refuse & Special Collections, Recycling, Graffiti, Flyposting, Flytipping / Dumping, Abandoned Vehicles, as well as Council owned street lighting, grass & hedge cutting, wildlife & trees.

Partner organisation service standards and charters.

• Basildon Careline - Emergency care alarm service.
• St Georges Community Housing Limited - Council housing management.

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