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Compliments and Suggestions to the Council

Basildon Council is committed to the delivery of responsive, good quality customer services to the people of the District.

 So we always want to know when you have been especially pleased with our services, or any of our staff or our contractors.

We also always welcome suggestions as to how we can continue to improve our services.

Your compliments will help us to improve our standards when we know:

  • You have been especially pleased with one of our services, our staff or one of our contractors.
  • You have found our performance equal to, or better than one of our published standards.

We will always welcome any suggestions where:

  • You have an idea as to how we can improve our standards or services, to the benefit of the people of the District.

See also: pdf icon Our Customer Contact Charter [1Mb] 

Compliments and Suggestions can either be lodged online
 

The Do It Online logo indicates there is a link to an online form on this webpage Submit your Comments Online



All Compliments & suggestions are received by our Service Advice Centre who will ensure that your comment is logged and passed onto the relevant person, department or contractor.

Contact:

Service Advice Centre
Basildon District Council
The Basildon Centre
St Martin's Square
Basildon SS14 1DL

Open hours: 9.00am to 5.15pm

Telephone: 01268 294402

Email: Service Advice Centre


If you would like to comment on our services, staff or contractors, or make a suggestion to improve our services and standards, please contact the Department concerned or the Service Advice Centre either in person, telephoning, writing, emailing or by completing our online form or by pdf icon downloading the complaints form [555kb] and returning it to our offices.

Alternatively, contact your Ward Councillor to discuss your compliment or suggestion.


Our Service Advice Centre will ensure that your compliment or suggestion is logged and passed onto the relevant person, department or contractor.

If you require a response to your suggestion or compliment we will do so within 10 working days.

THANK YOU - We would like to take this opportunity to thank you in advance for your comments, so that we can continue to review and improve our services and standards.