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Customer Service Centre

We're changing...There's a whole new customer service experience at the Council's town centre office reception on the ground floor of The Basildon Centre.

Reception centre

The new Customer Services Centre is fully complete.

We aim to put the customer firmly at the centre of our activities and we are focusing on delivering the best performance, right across the services, including shared working with our partner organisations.

The revolving front door entrance to the Basildon Centre provides the main access to the building including wheelchair access via the revolving door or via the adjacent sliding door, which is operated by a push button.

The Customer Service desk will assist you in your visit, the centre will deal with your enquiries, from Planning Enquiries to Benefit enquiries, and our Customer Services Advisors will be happy to direct you to the area you want.

For your convenience, the new Customer Services Centre brings together our most popular services so that they will be easier to find, easier to use, and improve the way we do things.


The new ground floor the new Customer Services Centre layout includes:-

  • A new cashiers service situated on the left side of the ground floor
  • A new general reception area in the centre of the floor
  • A comfortable waiting area
  • Private booths for confidential discussions
  • An information and advice centre
  • An improved queuing system that will cut waiting times
  • Interview rooms.
  • The Disablement Information and Advice Line (DIAL) office is settled in its new ground floor location.


Our performance and progress will be measured by customer feedback, which you can all be involved in through our on site touch screen survey tool.

Together, these developments will enable the Customer Services team to support the longer-term partnership with our customers.