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Contacting Basildon Council

Contact details for Basildon Council's two main centres of administration.

Telephone numbers

  • Customer Services 01268 533333 (Office hours 8.30am - 5.30pm)
  • Emergency Number 01268 286622 (Out of Office hours)
  • Text Relay (formerly Type Talk) 18001  - Textphone users please insert the prefix 18001 in front of our numbers
  • Fax Number 01268 294350

Text messages 

  • See BasTXT - another method for reporting the problems that our Street Scene service deals with.

Email addresses

The email addresses of various Council Service departments and / or Officers are often published on each department's information pages throughout the website.

If you are unable to find an email address for a particular service department or officer, or you are unsure to whom your email should be addressed, then please send your email to our Customer Services at the following address:

Customer Services staff will re-direct all email they receive to the relevant Basildon Council department or will advise you who to contact if it is not the responsibility of Basildon Council.

Postal addresses

The Basildon Centre; home to Basildon Council's town centre offices

St. Martin's Square
SS14 1DL

Google map location - The Basildon Centre

Opening Times

  • Monday 8.30am to 5:00pm
  • Tuesday 8.30am to 5:00pm 
  • Wednesday 8.30am to 5:00pm
  • Thursday 8.30am to 5.00pm
  • Friday 8.30am to 5:00pm
  • Saturday 9.00am to 1.00pm.

Also housed in The Basildon Centre,

Barleylands Depot; home to Basildon Council's refuse and recycling operations 

Barleylands Road
CM11 2UF

See Google Map Location - Barleylands Depot.

See Barleylands Recycling Centre for seasonal opening times.

Local Councillors

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