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Front of House

Front of House Service Standards

Requested Service/Reported IssueExpected Wait Time
ATMImmediate
Car Parking PermitsImmediate
Car Part CoinImmediate
Document check & copyUp to 15 minutes wait time
General service enquiriesImmediate
Housing assessmentUp to 30 minutes to establish whether further support will be provided
Represented cheques (bounced)On the day
Council Tax and BenefitsUp to 15 minutes to be seen

 

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