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Parks and Open Spaces

Parks and Open Spaces Service Standards

Requested Service/ Reported IssueExpected Wait Time
Tree & hedge cuttingRoutine - twice a year

Up to 12 weeks if overgrown (allow 6 weeks for assessments)
Fencing, railings & gatesUp to 14 working days
Flower bedsRoutine - twice a year
Grass cuttingRoutine - twice a year
Hedges, shrubs & bushesRoutine - Once a year

Up to 14 working days if overgrown
Park furnitureWithin 48 hours
Play equipmentWithin 48 hours
Surfacing48 hours for assessment on outcome
Wasp nestsWithin 48 hours
Parking area managementUp to 6 weeks
WeedsOnce a year

Please note that Basildon Council is only responsible for the maintenance of public land in the borough

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