Search site
»

Council Tax and Benefits

Council Tax and Benefits Service Standards

Requested Service/ Reported IssueExpected Wait Time
Basic information requestsUp to 15 minutes wait time
Council Tax debt recovery and recovery processPost and email responses delivered between 14-30 working days
Document scanning15 minutes
Information requests for Housing Benefit Policies & LegislationUp to 14 working days
Processing applications - Housing Benefit

1. New claim: up to 23 days

2. Change of Circumstance: up to 11 days

Processing applications - Council Tax Support

1. New claim: up to 23 days

2. Change of Circumstance: up to 11 days

Payment to customerUp to 4 working days
RefundsUp to 7 working days
Discretion PaymentsUp to 28 days
Council Tax Support and Housing Benefit - new claims

1. Up to 28 days

2. Up to 7 days for vulnerable/homeless

 

Powered by GOSS iCM